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Customer Support Services Coordinator

2 months ago

London, Greater London, United Kingdom reesmarx Full time
Role Overview

As a prominent entity in the field of Respiratory Diagnostics, Ventilation, and Anesthesia Delivery & Patient Monitoring, Reesmarx stands out as the leading dedicated company in this sector.

The Customer Support Services Coordinator plays a crucial role in enhancing customer satisfaction and fostering growth by overseeing customer orders, addressing concerns, and delivering thorough assistance.

Key Responsibilities
  • Deliver extensive customer support by elucidating products and services while proposing effective solutions.
  • Process orders in SAP, ensuring compliance with established protocols and policies.
  • Maintain customer information in accordance with company standards through careful attention to detail.
  • Collaborate with marketing to offer product support to both clients and sales teams.
  • Facilitate training and serve as a resource for less experienced colleagues in the field.
Qualifications

Successful candidates will possess:

  • A university degree or a minimum of 3 years of experience in a customer service role.
  • Familiarity with SAP ERP systems.
  • Excellent written and verbal communication skills in both English and French.
  • Proficiency in Microsoft Outlook, SharePoint, and other relevant applications.

This position offers the opportunity to work closely with executives across the organization and gain insights into the manufacturing of respiratory medical devices.