Customer Service Resource Coordinator

18 hours ago

London, Greater London, United Kingdom Customer Labs Full time
Job Title: Customer Service Resource Coordinator

At Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.

Key Responsibilities:
  • Update the CRM portal with eta's where applicable.
  • Provide first point of contact for scheduling support.
  • Central point of contact between Helpdesk and Service Engineers.
  • Assist with retrieving engineer Service Reports.
  • Ensure performance targets are achieved and SLA's are met.
  • Help support and manage Engineer Holiday/absence requests.
  • Ensure all procedures are followed.
  • Deal with complaints in a professional manner.
  • Carry out any other duties as requested by Management.
  • Highlight any Training requirements for Engineers.
  • Booking of engineering resource / Logistics / Travel.
  • Relationship management with the FSE's.
About Us

Customer Labs designs, integrates and supports blended technology solutions with AV, UC and beyond. We offer end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication.

We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents.

We are an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We offer personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training, and mentorship programmes.

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