Service Charge Coordinator

3 weeks ago


London, Greater London, United Kingdom The Hyde Group Full time

Service Charge Coordinator

Location: London

Salary: Up to £41,000

The Hyde Group is seeking to appoint a Service Charge Coordinator.

As one of the foremost providers of affordable housing in the UK, Hyde manages a substantial portfolio of properties, ensuring that over 100,000 residents have access to quality living environments. Our mission is to empower individuals by providing secure and suitable homes, enabling them to thrive and engage positively within their communities.

In the role of Service Charge Coordinator, you will be integral to the Service Charge Team, responsible for the precise preparation of service charge documentation, both estimates and actuals. You will serve as the primary liaison for customer inquiries, overseeing the complete case management process while maintaining consistent communication throughout the service charge cycle.

Key Responsibilities

  • Address service charge inquiries, delivering exceptional customer service.
  • Oversee the comprehensive case management process, including customer interaction, investigation, and detailed responses.
  • Generate clear and concise summaries of service charges for clients.
  • Proactively engage with customers as the main contact for any service charge issues.
  • Facilitate meetings with customers and resident associations to discuss service charge matters.
  • Calculate and prepare accurate actual and estimated service charge statements.

Required Skills and Experience

  • Demonstrated experience in service charge calculation and management.
  • Strong customer service orientation with excellent communication and analytical skills.
  • Familiarity with financial analysis and the reconciliation of cost data.
  • Ability to collaborate effectively, fostering relationships with internal teams and departments.

Benefits

  • Comprehensive pension scheme
  • Life insurance coverage
  • Generous holiday allowance
  • A flexible benefits package recognized for its excellence
  • Opportunities for community volunteering


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