Residential Service Charge Coordinator

3 weeks ago


London, Greater London, United Kingdom Macdonald & Company Full time
Position Overview

Macdonald & Company is seeking a dedicated Residential Service Charge Coordinator to join our expanding team. This role is pivotal in overseeing a portfolio of residential service charges, which includes properties managed both internally and externally. The successful candidate will be responsible for a variety of tasks aimed at ensuring smooth operations and excellent service delivery to residents.

Key Responsibilities:

  • Portfolio Oversight: Effectively manage a diverse portfolio of residential properties, ensuring compliance with industry standards and delivering exceptional customer service.
  • Budget Development: Collaborate in the formulation and approval of service charge budgets, working closely with both internal and external financial teams to ensure transparency and compliance with relevant legislation.
  • Management Agent Coordination: Monitor the performance of external management agents through regular meetings and site evaluations, ensuring properties are maintained to the highest standards and in accordance with health and safety regulations.
  • S.20 Works Management: Work alongside building surveyors and consultants to facilitate S.20 works, ensuring clear communication and support for tenants throughout the process.
  • Service Charge Transition: Lead the transition of service charge properties back into direct management, providing strategic recommendations for future oversight.

Essential Skills and Expertise:

  • Legislative Knowledge: Strong understanding of the Commonhold and Leasehold Reform Act 2002.
  • Lease Agreements: In-depth knowledge of lease structures, including tenant and landlord responsibilities.
  • Financial Acumen: Experience in managing service charge budgets effectively.
  • Industry Standards: Familiarity with the RICS Service Charge Residential Management Code.
  • Customer-Centric Approach: Proven ability to deliver proactive and high-quality customer service.

This position offers an opportunity to contribute to a dynamic team and play a key role in enhancing the service charge management process.



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