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Service Coordinator Engineer

2 months ago

London, Greater London, United Kingdom Office Angels Full time

Are you a detail-oriented professional with a passion for customer service? Our client, a vibrant organization, is in search of a Service Administrator to enhance their operations. This role is based in a modern workspace that promotes a positive and engaging atmosphere.

Key Responsibilities:

  • Act as the primary point of contact for customers, delivering exceptional service.
  • Coordinate maintenance visits and call-outs for a team of engineers across the UK.
  • Keep customers informed about the status of their service requests.
  • Prepare Risk Assessments and Method Statements (RAMS).
  • Manage client portals and complete necessary documentation.
  • Collaborate with technical support to resolve issues efficiently.
  • Communicate with engineers regarding job progress to ensure timely service delivery.
  • Process invoice requests and assist in financial reporting.
  • Participate in weekly service meetings to discuss operations.
  • Provide support for the Service and Stock Coordinator during absences.
  • Engage in various project tasks as needed.
  • Utilize company systems for accounts and project management.

Ideal Candidate Profile:

  • Proven experience in scheduling and coordinating engineers.
  • Strong geographical knowledge of the UK.
  • Excellent communication skills, particularly over the phone.
  • Proficient in IT, with a preference for experience in MS Office and Sage 50.

Next Steps:

If you possess the necessary skills and experience, we encourage you to consider this opportunity. It presents a unique chance to advance your career within a supportive environment.

Office Angels operates as an employment agency for permanent recruitment and as an employment business for temporary placements. We are committed to equal opportunities for all candidates.

By applying for this position, your information will be submitted to Office Angels, and our Candidate Privacy Information Statement is available on our website.