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Client Service Coordinator

2 months ago

London, Greater London, United Kingdom Corporation Service Company Full time
Client Service Coordinator - Digital Brand Services

Job Summary:

We are seeking a highly skilled Client Service Coordinator to join our Digital Brand Services team. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving business growth.

Key Responsibilities:
  • Drive team performance and ensure timely completion of projects
  • Monitor client phone and chat queues, identifying coverage shortages and reporting to service leaders
  • Coordinate projects with internal teams, including registry launches and vendor consolidations
  • Act as a service escalation point for clients in the region
  • Participate in the DBS Service Excellence and Change Coach Teams to drive process improvements
  • Provide regular updates and insights to service teams on changes and process improvements
  • Partner with Service Quality to maintain metrics data and identify training needs
Requirements:
  • Strong proficiency in Microsoft Office, including advanced Excel skills
  • Proven ability to organize and manage projects independently
  • Excellent communication and problem-solving skills

About Corporation Service Company:

Corporation Service Company is a leading provider of business solutions, dedicated to delivering exceptional client experiences and driving business growth.