Field Service Coordinator

1 month ago

London, Greater London, United Kingdom CameraMatics LLC. Full time
Job Title: Field Service Coordinator

At CameraMatics LLC., we are seeking a highly organized and detail-oriented Field Service Coordinator to join our team. As a Field Service Coordinator, you will play a crucial role in ensuring the smooth and efficient deployment of our video telematics solutions across various projects in the US, UK, and Ireland.

Key Responsibilities:
  • Coordinate the scheduling of field engineers for deployment and maintenance activities on US-based projects, with occasional support for UK & Irish projects.
  • Manage resource allocation to ensure optimal utilization and efficient project execution.
  • Cultivate and maintain strong relationships with suppliers to ensure timely delivery of equipment and services.
  • Coordinate with customers to confirm appointment times, provide updates on engineer availability, and address any scheduling conflicts or issues.
  • Administer completion documentation and manage related processes efficiently.
  • Handle charge and purchase order raising in accordance with company procedures.
  • Communicate effectively with internal stakeholders to provide updates on project status and address any issues or concerns.
  • Interact with customers to understand their requirements, address queries, and ensure a high level of customer satisfaction.
  • Maintain accurate records of service activities, including scheduling details, engineer availability, and customer communication.
  • Collaborate with internal teams, including customer support, sales, and technical departments, to ensure seamless coordination of field service activities.
  • Identify opportunities to improve scheduling processes, streamline operations, and enhance customer satisfaction.
  • Stay informed about industry trends, best practices, and regulatory requirements related to field service scheduling and dispatch.
Qualifications/Experience:
  • Previous experience in scheduling, resource management, or project coordination, preferably in the technology or engineering industry.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively.
  • Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and internal stakeholders.
  • Proficiency in scheduling software or tools, as well as Microsoft Office applications (e.g., Excel, Outlook).
  • Knowledge of geographic regions covered (USA, UK, and Ireland) is preferred.
  • Ability to work independently with minimal supervision and thrive in a fast-paced, dynamic environment.
  • Flexibility to accommodate shift patterns to support US operating hours and occasional after-hours or weekend scheduling requirements.

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