Operations Manager

Join Our Dynamic Team as a Professional Operations Manager

Are you passionate about leading and inspiring a team to achieve excellence? Do you thrive in a dynamic and collaborative environment? If so, we have the perfect opportunity for you

About the Role:

As the Operations Manager, you will play a crucial role in leading and managing our dedicated team of Campus Support Officers to ensure the delivery of key priorities within required timescales. Your contributions will shape policy and service development, ensuring the seamless operation of our department.

Key Responsibilities:

• Leadership & Development: Lead, develop, and coach your team, fostering a culture of accountability and excellence. Implement performance management processes to ensure each team member thrives.
• Team Management: Promote effective staff management through planning, appraisals, targeted training, and robust communication.
• Operational Oversight: Oversee the team's workload, ensuring swift and effective responses to security incidents, fire activations, and first aid situations.
• Resource Allocation: Ensure your team has the resources needed to meet Service Level Agreements across the University Estate, including the Library and Accommodation services. Develop staff training programs and induction processes.
• Project Contribution: Use your specialist knowledge to contribute to University-wide projects and lead short-term projects within your service area.
• Policy Development: Develop and review risk assessments, policies, and procedures, ensuring stakeholder engagement and effective implementation.
• Strategic Planning: Influence future service strategy and plans through resource planning and succession planning.
• Reporting & Communication: Draft reports, deliver presentations, and conduct training to promote best practices. Attend internal and external meetings to represent service issues and liaise with emergency services as needed.
• Support & Guidance: Provide expertise and support to the 24/7 support team and assist students with complex issues. Offer advice and guidance to customers, ensuring effective line management and coaching.
• Problem Solving: Conduct detailed assessments and analyses of complex issues, using your specialized knowledge to identify solutions.
• University Values: Embody and promote the University's values of ambition, inclusivity, innovation, collaboration, and enterprise.
• Health & Safety: Ensure your own health and safety, as well as that of your colleagues, in line with University policies.
• Equal Opportunities: Champion the University's equal opportunities policy and promote equality in all aspects of your role.

What We're Looking For:

• Proven leadership and management experience
• Strong communication and interpersonal skills
• Ability to manage complex issues and provide effective solutions
• Commitment to fostering a positive and inclusive work environment
• Expertise in resource planning and service strategy

Why Join Us?

• Be part of a forward-thinking University that values innovation and collaboration.
• Lead a team of dedicated professionals and make a real impact on their development and the services we provide.
• Enjoy a vibrant campus environment with access to top-notch facilities and resources.
• Contribute to a community that values ambition, inclusivity, and enterprise.

The post is a permanent appointment working 12 hour days or night shifts which are 7am to 7pm or 7pm to 7am on a 4-on-4 off shift pattern. Please state clearly in your application if you have a preference.

Due to the shift patterns and the need to ensure 24/7 cover at each campus and outer sites, it is not possible for this post to be a job share opportunity.

There is an expectation that the successful candidate will support UWE Open Days and Welcome Week etc.

The salary scale above is based on a 37 hour working week, however the post is an average of 42 hours per week (excluding a 1 hour lunch break), therefore this post attracts time off in lieu (TOIL) where applicable.

If you're ready to take on a challenging and rewarding role that makes a difference, apply now to join our team as an Operations Manager.

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give both our staff and students access to everything they need to succeed.

Why UWE Bristol?

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in Bristol, one of the UK's most exciting and forward-thinking cities, we are regionally embedded and globally connected, with an established network of employer and academic partners.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community.

We are proud to be part of a vibrant, multicultural city that celebrates diversity, we're always looking for talented people from all backgrounds to join us. Our people are our strength, and diversity enhances our creativity and leads to better decision-making and problem-solving. Bring your talent and ambition to our growing community and find yourself in a stimulating and supportive environment where you'll thrive.

We particularly encourage applications from Black, Asian or racially minoritised and female candidates as we are currently under-represented in this area of the organisation, however all appointments are made strictly on individual merit.

As a Disability Confident employer, we welcome applications from those who identify as having a disability.

Further information

If you would like an informal discussion about this opportunity, please contact Sharon Evans at or email:

Interviews are planned for Monday 5th August.

UWE Bristol is a campus-based University and it is important for our success and the delivery of an outstanding experience for our students that our campuses are dynamic and vibrant places to learn and spend time. This role is therefore campus-based for all of your time.

We may be able to sponsor qualifying candidates for this role under the Home Office Skilled Worker visa route. Please read our Skilled Worker Guidance to assess if you will be eligible to be sponsored under the criteria.

Should you be shortlisted you will be asked to provide your right to work documents at your interview. Please refer to the Home Office Right to Work Checklist which provides details of which documents are acceptable.

Please note that UWE does not cover any visa or health surcharge costs.

Advice to applicants

We'd love to hear from you - if you are excited about joining us at UWE please complete our application form as soon as possible.

Tell us about how your skills and experience relate to the requirements of this role by describing how you meet each of the essential and desirable criteria listed in the Person Specification section of the Job Description, and include specific examples wherever possible.

Once we have completed shortlisting we will let you know the outcome of your application by email, so please check your inbox for updates.