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Supporter Experience Officer

2 months ago

London, Greater London, United Kingdom Battersea Dogs & Cats Home Full time


Battersea's Income Generation department plays a pivotal role in making sure we can be here for every cat and dog now and in the future.

Working with colleagues across the organisation, we provide members of the public and organisations with opportunities to engage with Battersea and to support our work.


We are looking for someone to join our team as a Supporter Experience Officer, to deliver supporter communication journeys across a range of channels and audiences to retain support, and increase engagement with Battersea and inspire them to continue, increase or diversify their support.


The ideal candidate will have proven experience of planning, implementing and evaluating direct marketing campaigns, with demonstrable knowledge of direct marketing across a range of media channels.

They should also have experience of accountability and reporting for results, income and expenditure.

What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees

These include:

  • 28 days of annual leave (plus 8 days paid public holidays) per year
  • Discounted gym memberships and cycle to work schemes
  • Employee Assistance Programme and access to Wellbeing Resources.
  • Generous pension contributions – up to 10% employer contribution
  • Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
  • Annual interestfree season ticket loans
We are also committed to providing learning and development to our employees.

During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.


Our hybrid working model:


We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working.

This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.


Diversity and inclusion:


At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation.

We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.


By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us.

We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.


As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we'll talk to you about any workplace adjustments you may need to help you perform at your best.


More about us:
At Battersea, we aim to never turn away a dog or cat in need of help.

We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that's just right for them.

Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 11th August 2024

Interview date(s): w/c 19th August st round); w/c 26th August nd round if applicable)

For full details, please download our recruitment pack.

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.