Customer Service Representative

4 weeks ago


Epsom, United Kingdom Optima Recruitment Full time
Overview:
Our client is one of the leading employers in the area and is seeking a Customer Service Representative. They offer professional & structured training & development opportunities, genuine career progression and a benefits package which is second to none. Opportunities to study for professional qualifications, including the CeMAP
* Based in Epsom
* Up to £25,000 + discretionary bonus
* 23 days holiday a year rising to 27 days + bank holidays
* Hybrid role after training
* Professional Study Support
* Free Parking
Job specification:
* Dealing with telephone calls and responding efficiently to enquiries
* Issuing relevant literature, illustrations and application forms to customers
* Proactively following up enquiries with a view to converting these into applications
* Responding to requests for progress updates from customers
* Producing regular ad-hoc management information reports
* Conducting account transactions for new and existing customers
Person specification:
* Must be educated to GCSE level 5 grade A – C (minimum C grade in both Math’s & English)
* Previous customer service
* Previous experience of handling incoming telephone calls
* A background in financial services, banking, insurance or similar would be an advantage
* Strong administrative and organisational ability and a keen attention to detail
* Confident, clear and professional telephone manner
Additional Information:
Based in Epsom
Up to £25,000 + discretionary bonus
Hybrid role after training
Pension Scheme
BUPA Membership
Professional Study Support
23 days holiday a year rising to 27 days + bank holidays
Free Parking
Social Events
Staff monthly draw
Perkbox
Life assurance
Income protection
Season ticket loan
Buy and sell holiday
Refer a friend and earn £100 If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice
Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.
By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer

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