Customer Service Representative

3 months ago

Epsom, United Kingdom Tate Recruitment Limited Full time

Customer Service Representative
Epsom, Surrey
Full Time Permanent Contract
Monday to Friday 9am-5.30pm (4hrs paid 'admin overtime' to be completed every other weekend)
£24,000-£25,000 per annum plus BONUS and EXCELLENT Benefits (see below)

Responsible for the efficient and effective administration and customer service of Mortgage and Savings Accounts

Scope
- Maintain an up to date knowledge of all products and services offered by the Society, its subsidiary and associated companies.
- Answering the telephones to respond promptly, accurately and efficiently to enquiries from existing customers.
- Promote the products and services offered by the company, its subsidiary and associated companies to existing customers of the Society within the bounds of the company's categorisation as an 'information only' provider under the FCA's regime. As such, take care to avoid making comment, orally or in writing, which may be construed as offering advice and/or guidance and, where relevant, adhere to scripted questions during telephone communications.
- Undertake general day to day administration duties encompassing all aspects of Mortgage Accounts procedures such as mortgage completions, redemptions including provision of redemption figures, capital payments, monthly payments, transfers, retention releases, customer amendments, Insurance and Assurance, general enquiries etc.
- Contact customers periodically regarding the services/products utilised to ensure suitability and encourage take-up of other related products. Deal with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities.
- Assist in the administration of mortgage arrears operations including the provision of any necessary statistical information.
- Prepare and issue standard or dictated letter responses to savings customers as appropriate, including researching and responding to "Lost Account" enquiries.
- Undertake all aspects of the ISA transfer (IN and OUT) process in line with laid down procedures.
- Assist with all aspects of the Registration process in line with laid down procedures.

**BENEFITS**:

- Scaled pension scheme - up to 16%
- 23 days holiday allowance rising to 27 with service
- Parking permit for a local car park
- Discretionary bonus based on both the company & your performance
- Society social events
- Staff monthly draw
- Perkbox
- Bupa Private Medical Insurance
- Bupa Cash plan
- Professional study financial support
- Volunteer day per year
- Life assurance - 4x salary
- Income protection
- Season ticket loan
- Hybrid working options
- Buy and sell holiday

APPLY TODAY

Tate is acting as an Employment Business in relation to this vacancy.

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Manpower Group (UK) Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Manpower Group (UK). As an Aftersales Service Advisor, you will play a crucial role in supporting our clients' service functions, handling inbound service calls, and providing exceptional customer service.Key ResponsibilitiesSupporting our...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Manpower Group (UK) Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Representative to join our team at Manpower Group (UK). As an Aftersales Service Advisor, you will play a crucial role in supporting our clients' service functions, handling inbound service calls, and providing exceptional customer service.Key ResponsibilitiesSupporting our...

  • Customer Service Representative

    2 days ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team in Epsom. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support via phone, email, and...

  • Customer Service Representative

    2 days ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team in Epsom. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide excellent customer service and support via phone, email, and...

  • Customer Service Representative

    1 day ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    {"title": "Customer Service Representative", "subtitle": "Join our prestigious client in Epsom", "content": "We are seeking a Customer Service Representative to join our expanding team based in Epsom. This role offers opportunities to study for a professional qualification and provides a chance to work with a prestigious client.The successful candidate will...

  • Customer Service Representative

    2 days ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    {"title": "Customer Service Representative", "subtitle": "Join our prestigious client in Epsom", "content": "We are seeking a Customer Service Representative to join our expanding team based in Epsom. This role offers opportunities to study for a professional qualification and provides a chance to work with a prestigious client.The successful candidate will...

  • Customer Service Representative

    7 days ago

    Epsom, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

    {"h1": "Customer Service Representative - Dimensions Specialist Recruitment Ltd", "p": "As a leading financial services organisation, we take pride in providing a professional service to our customers. Our aim is to be the first choice for families' mortgages and savings, by providing an outstanding service that is fully backed by our excellent personal...

  • Customer Service Representative

    7 days ago

    Epsom, Surrey, United Kingdom Dimensions Specialist Recruitment Ltd Full time

    {"h1": "Customer Service Representative - Dimensions Specialist Recruitment Ltd", "p": "As a leading financial services organisation, we take pride in providing a professional service to our customers. Our aim is to be the first choice for families' mortgages and savings, by providing an outstanding service that is fully backed by our excellent personal...

  • Customer Service Representative

    1 week ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team in Epsom. As a key member of our Customer Service team, you will be responsible for providing excellent customer service and undertaking general day-to-day administration.Key ResponsibilitiesProviding exceptional...

  • Customer Service Representative

    7 days ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a skilled Customer Service Representative to join our team in Epsom. As a key member of our Customer Service team, you will be responsible for providing excellent customer service and undertaking general day-to-day administration.Key ResponsibilitiesProviding exceptional...

  • Customer Service Representative

    3 months ago

    Epsom, United Kingdom Gold Group Full time

    **Job Title: Customer Service Representative** **Location: Epsom, Surrey** **Salary: £25k + Benefits + Training** Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for...

  • Customer Service Representative

    6 days ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    {"title": "Customer Service Representative", "subtitle": "Join our prestigious client in Epsom", "content": "We are seeking a Customer Service Representative to join our expanding team based in Epsom. This role offers opportunities to study for a professional qualification and provides a chance to work with a prestigious client.The successful candidate will...

  • Customer Service Representative

    6 days ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    {"title": "Customer Service Representative", "subtitle": "Join our prestigious client in Epsom", "content": "We are seeking a Customer Service Representative to join our expanding team based in Epsom. This role offers opportunities to study for a professional qualification and provides a chance to work with a prestigious client.The successful candidate will...

  • Customer Service Representative

    1 week ago

    Epsom, Surrey, United Kingdom Ernest Gordon Recruitment Full time

    Financial Services Job Opportunity **About the Role** We are seeking a Customer Service Representative to join our growing financial organization. As a key member of our team, you will provide exceptional customer service and support to our clients. **Key Responsibilities** * Provide timely and effective support to clients via phone, email, and other...

  • Customer Service Representative

    1 week ago

    Epsom, Surrey, United Kingdom Ernest Gordon Recruitment Full time

    Financial Services Job Opportunity **About the Role** We are seeking a Customer Service Representative to join our growing financial organization. As a key member of our team, you will provide exceptional customer service and support to our clients. **Key Responsibilities** * Provide timely and effective support to clients via phone, email, and other...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Carlton Recruitment Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Carlton Recruitment. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and concernsManage...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Nationwide Full time

    About the RoleAs a Customer Representative at Nationwide, you will play a vital role in delivering exceptional customer service across all our channels. Your primary responsibility will be to provide support to our customers, ensuring they receive the best possible experience with our services.Key ResponsibilitiesProvide first-class service to customers in...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Nuffield Health Full time

    Customer Service ExcellenceNuffield Health is a leading healthcare charity that's passionate about building a healthier nation. We're committed to delivering exceptional patient care and service excellence in everything we do.About the RoleWe're seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom Nuffield Health Full time

    Customer Service ExcellenceNuffield Health is a leading healthcare charity that's passionate about building a healthier nation. We're committed to delivering exceptional patient care and service excellence in everything we do.About the RoleWe're seeking a highly skilled and customer-focused individual to join our Contact Centre team as a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Epsom, Surrey, United Kingdom E Personnel Recruitment Full time

    Job SummaryE-Personnel Recruitment is seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries and resolve issues in a...