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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Manpower Group (UK) Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Manpower Group (UK). As an Aftersales Service Advisor, you will play a crucial role in supporting our clients' service functions, handling inbound service calls, and providing exceptional customer service.

Key Responsibilities

  • Supporting our clients' service functions by handling inbound service calls and providing solutions to customer inquiries.
  • Collaborating with our management and retailer teams to ensure seamless communication and service delivery.
  • Utilizing your initiative to deliver outstanding service to customers, identifying opportunities to upsell products and services, and maximizing revenue for our clients' service departments.
  • Providing proactive communication and innovative solutions to create optimal experiences for our clients and their customers.

Requirements

  • Proven experience in customer service with a strong ability to collate customer knowledge and anticipate their needs.
  • Previous call centre experience with a focus on delivering exceptional customer service.
  • Excellent organisational and preparation skills, with a genuine passion for detail.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.

What We Offer

As a Customer Service Representative at Manpower Group (UK), you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our clients' service functions.