Customer Service Representative

1 month ago


Epsom, Surrey, United Kingdom Entain Full time

Customer Service Representative

As a Customer Service Representative at Entain, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our customers. You will be the face of our brand, and your role will be to build strong relationships with our customers and provide them with the best possible service.

Key Responsibilities:

  • Deliver outstanding customer service and ensure a positive experience for our customers.
  • Build strong relationships with our customers and provide them with the best possible service.
  • Take bets on a wide range of sports and events.
  • Process customer transactions, including cash handling.
  • Help demonstrate our products and betting terminals to customers.
  • Handle customer complaints or concerns with empathy and problem-solving skills.
  • Work towards defined targets and goals.
  • Maintain high shop standards.
  • Open or close the shop as needed.

Working Patterns:

This position requires availability from Monday to Friday, 5pm to 10pm, and Saturday and Sunday, 8am to 10pm. This includes weekends and bank holidays. Your typical weekly rota will be made up of a blend of long opening shifts, long closing shifts, and shorter evening shifts, and will vary week to week.

What We Offer:

  • A competitive salary of £12.54 per hour, including a Location pay of 74p.
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.

Qualifications:

  • You must be 18 years of age or over to work in one of our betting shops.
  • Passion for delivering great customer service.
  • Ability to build strong relationships and communicate effectively.
  • Self-motivated and proactive.
  • Ability to deal with challenging situations in a calm and professional manner.


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