Customer Service Representative

4 weeks ago


Epsom, Surrey, United Kingdom Optima Recruitment Full time
Job Title: Customer Services Advisor

Job Summary:
We are seeking a highly skilled Customer Services Advisor to join our team at Optima Recruitment. As a key member of our operations team, you will be responsible for managing complex mortgage processes, including Buy to Let, Transfer of Equity, Interest Only mortgages, and specialised external programs.

Key Responsibilities:
• Manage complex mortgage processes, including Buy to Let, Transfer of Equity, Interest Only mortgages, and specialised external programs.
• Oversee mortgage arrears administration, including report preparation, data provision, and legal recovery support.
• Handle deceased customer accounts, Powers of Attorney, third-party authorisations, and the registration process per guidelines.
• Fulfil responsibilities as specified in the Company's Authorities Schedule.
• Administer centrally managed reports, conduct necessary research, corrections, and manage responses.
• Draft and issue customer correspondence as needed.
• Support testing functions, including form preparation, testing, and result review.

Requirements:
• Experience in administration.
• Customer service experience, ideally with phone-based interactions.
• Strong attention to detail.
• Ability to remain calm under pressure.

About Us:
Optima Recruitment is a leading employer in the area, offering professional and structured training and development opportunities, genuine career progression, and a benefits package which is second to none.

What We Offer:
• Competitive salary.
• 23 days holiday rising to 27 plus option to buy and sell holiday.
• Free parking.

How to Apply:
If you are a motivated and experienced Customer Services Advisor looking for a new challenge, please submit your application.

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