Customer Service Representative

1 month ago


Epsom, Surrey, United Kingdom RoyalAutomobileClub Full time

Member Relations Assistant Role

The Royal Automobile Club is seeking a skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide an exemplary service and member experience with a confident and friendly approach.

Key Responsibilities:

  • Handle member account queries over the phone in a professional and timely manner.
  • Provide excellent customer service and build relationships with stakeholders internally and externally.
  • Work collaboratively as part of a team to resolve member queries and issues.

Requirements:

  • Customer service experience with a track record of dealing with complex queries.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and maintain a calm and professional demeanor.

About the Royal Automobile Club:

We are an exclusive world-class private members club with two stunning clubhouses in London and Epsom. We offer a range of benefits to our employees, including free meals on duty, paid birthday day off, and a generous pension scheme.

What to Expect:

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and supportive team environment.
  • Ongoing training and development opportunities to help you grow in your role.


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