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Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Carlton Recruitment Full time
{"title": "Customer Service Representative", "subtitle": "Join our prestigious client in Epsom", "content": "

We are seeking a Customer Service Representative to join our expanding team based in Epsom. This role offers opportunities to study for a professional qualification and provides a chance to work with a prestigious client.

The successful candidate will report to the Customer Service Manager and will be a key member of the Customer Service team. You will ideally come from a customer service background and have excellent customer service and time management skills.

The role involves providing excellent customer service, undertaking general day-to-day administration, and maintaining an up-to-date knowledge of all products and services offered by the company. You will also be responsible for answering customer calls, responding promptly and accurately to all enquiries, and promoting products and services to existing customers.

We offer a range of benefits, including a scaled pension scheme, holiday allowance, parking permit, and discretionary bonus based on company and individual performance. You will also have access to professional study financial support, volunteer day, life assurance, income protection, season ticket loan, and hybrid working options.

If you are a motivated and organized individual with excellent communication skills, we would love to hear from you.

", "requirements": "
  • Previous experience in call handling and customer service
  • Excellent customer service and time management skills
  • Organized and methodical with the ability to multitask, whilst being flexible and adaptable
  • The ability to learn fast and be a keen team player
", "benefits": "
  • Scaled pension scheme - up to 16%
  • Holiday allowance - 23 days rising to 27 with service
  • Parking permit for a local car park
  • Discretionary bonus based on both the company & your performance
  • Staff monthly draw, Perk box
  • Bupa Private Medical Insurance
  • Bupa Cash plan
  • Professional study financial support
  • Volunteer day per year
  • Life assurance - 4x salary
  • Income protection
  • Season ticket loan
  • Hybrid working options
  • Buy and sell holiday
", "location": "Epsom", "salary": "£24,000 - £25,000", "type": "Permanent full time"}