Customer Service Representative Hybrid

2 weeks ago

Epsom, United Kingdom E Personnel Recruitment Full time

Administration/Customer Service Representative - Hybrid

Full Training

Location: Epsom

Permanent Full Time

Salary: up to £25k

Full time perm role - Hybrid - 3 days in the office - 2 days working from home.

Excellent benefits see below:-

Benefits

  • Scaled pension scheme - up to 16%
  • Holiday allowance -23 days rising to 27 with service
  • Parking permit for a local car park
  • Discretionary bonus based on both the company & your performance
  • Staff monthly draw, Perk box
  • Bupa Private Medical Insurance
  • Bupa Cash plan
  • Professional study financial support
  • Volunteer day per year
  • Life assurance - 4x salary
  • Income protection
  • Season ticket loan
  • Hybrid working options
  • Buy and sell holiday

Training will be provided so you are able to provide the following duties:-

  • Providing excellent customer service
  • Undertaking general day to day administration.
  • Responsibilities
  • Maintaining an up-to-date knowledge of all products and services offered by the company, its subsidiary and associated companies
  • Answering customer calls and responding promptly, accurately and efficiently to all enquiries
  • Promoting products and services offered by the company, its subsidiary and associated companies to existing customers
  • Dealing with the despatch of customer questionnaire forms as and when necessary and analyse/summarise the results of questionnaire and marketing activities
  • Assisting in the administration of operations including the provision of any necessary statistical information
  • Preparing and issuing standard or dictated letter responses to customers as appropriate, including researching and responding to enquiries
  • Dealing with all administrative amendments relating to both customer details and account details, including address changes, applying notice requests, etc.:
  • Assisting with all aspects of the registration process in line with company procedures

If your application is successful, you will be contact shortly.

The job title and description in this advertisement may differ from the client's official job description/contract .We appreciate your interest in this role. E-Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk

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