Customer Service Representative Hybrid
7 days ago
We are seeking a highly skilled and motivated Customer Service Representative Hybrid to join our team at E-Personnel Recruitment. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our clients.
Key Responsibilities- Customer Service: Respond to customer inquiries in a timely and professional manner, providing accurate and efficient solutions to their needs.
- Administration: Manage and maintain accurate records, perform data entry, and assist with administrative tasks as required.
- Product Knowledge: Maintain up-to-date knowledge of our company's products and services, as well as those of our subsidiary and associated companies.
- Marketing: Promote our products and services to existing customers, and assist with the despatch of customer questionnaire forms as needed.
- Operations: Assist with the administration of operations, including the provision of statistical information and preparing standard or dictated letter responses to customers.
- Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
- Administrative Skills: Proficient in administrative tasks, including data entry, record-keeping, and document preparation.
- Product Knowledge: Ability to learn and maintain up-to-date knowledge of our company's products and services.
- Teamwork: Ability to work collaboratively as part of a team to achieve common goals.
- Competitive Salary: A salary of up to £25k, depending on experience.
- Benefits Package: A comprehensive benefits package, including a scaled pension scheme, holiday allowance, and discretionary bonus.
- Training and Development: Opportunities for training and development to enhance your skills and knowledge.
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