Customer Service Representative

2 months ago

Epsom, Surrey, United Kingdom Nuffield Health Full time

Customer Service Coordinator Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring a seamless customer journey.

Key Responsibilities:

  • Expertly handle all customer interactions, providing timely and effective solutions to their queries and concerns.
  • Utilize a range of communication channels, including calls, emails, and live chat, to engage with customers and resolve issues.
  • Work collaboratively with colleagues to ensure a consistent and high-quality customer experience.
  • Participate in ongoing training and development to enhance your skills and knowledge in customer service and contact centre operations.
  • Adhere to our company's values and standards, promoting a positive and customer-centric culture.

Requirements:

  • Excellent verbal communication skills and a strong ability to empathize with customers.
  • Proven experience in a customer-facing role, with a track record of delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills and a logical approach to resolving customer issues.
  • Flexibility to work varied shifts, including evenings and weekends, as required.

About Us:

Nuffield Health is a leading healthcare charity, dedicated to improving the wellbeing of our patients and communities. We are committed to delivering high-quality care and services, and we are seeking like-minded individuals to join our team.

Benefits:

  • A competitive salary and benefits package, including private healthcare and gym membership.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The opportunity to work with a leading healthcare charity, making a positive impact on the lives of our patients and communities.

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