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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled and customer-focused Contact Centre Coordinator to join our team at Nuffield Health. As a key member of our Contact Centre, you will be responsible for delivering exceptional customer service and ensuring a seamless customer journey.
Key Responsibilities:
- Expertly handle all customer contacts, providing timely and effective solutions to their queries and concerns.
- Utilize a range of communication channels, including calls, emails, and live chat, to ensure a consistent and high-quality customer experience.
- Work collaboratively with colleagues to prioritize and manage workload, ensuring that customer needs are met in a fast-paced team environment.
- Adhere to our Hybrid working model, with flexibility to work both remotely and on-site when required.
- Deliver excellent customer service, every time, and contribute to a positive and supportive team culture.
What You'll Need:
- Excellent verbal communication skills and a positive, proactive customer-focused attitude.
- Strong experience in a customer-facing role, with a good standard of English.
- Logical approach and confidence with a variety of systems.
- Ability to work varied shifts, including evenings and weekends.
What We Offer:
Nuffield Health is a leading healthcare charity that's passionate about building a healthier nation. We offer a range of benefits, including a competitive salary, private healthcare, and gym membership. Our team is dedicated to delivering exceptional customer service and ensuring that our customers feel valued and supported.
Why Join Us:
At Nuffield Health, we're committed to creating a positive and supportive work environment that allows our employees to thrive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the training, support, and resources they need to succeed.
