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Case Handler

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Winn Group Full time

Winn Group, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.


We are recruiting for a Case Handler to work in On Hire team, where you would need to arrange the provision of credit hire, credit repair and credit recovery and storage services.


Core Business Hours:
From 8am to 8pm Monday to Sunday (40 hours per week)

Employee Benefits:

-
Annual salary review:

-
22 days holiday, plus bank holidays, and an additional birthday holiday:


  • Three-day bonus holiday for full attendance:
-
Additional holidays for long service:


  • Training, development and career progression opportunities:
-
Fully funded recognised training and qualifications:

-
Company social events:

-
Employee Assistance Confidential Helpline:

-
Death in service insurance (3x salary):

-
Staff referral bonus scheme:

-
Annual flu jab and eye care scheme

  • Taking Instruction from clients to arrange a suitable booking in date for repairs and hire
  • Arranging urgent recovery of vehicles of safe storage
  • Managing a caseload and keep up to date on tasks by prioritising urgent instructions
  • Review defendant evidence to provide rebuttal Reponses to support the recovery of credit hire charges
  • Assessing the clients need for hire
  • Liaise with body shops to agree standard rates and make repair arrangements

Person Specification:

  • High attention to detail and accuracy
  • Time Management and Organisation skills
  • Experience of working towards deadlines and performance objectives
  • Ability to work effectively within a team
Work remotely

  • No

Job Types:
Full-time, Permanent

Salary:
£22,318.40 per year

Benefits:

  • Casual dress
  • Gym membership
  • Onsite parking
  • Referral programme
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Ability to commute/relocate:

  • NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Work Location:
In person