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Claims and Complaints Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob OpportunityCompany OverviewAston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We are committed to providing a personalized service to our clients and candidates.Job SummaryWe are seeking an experienced Claims Team Manager to join our client, a cutting-edge Insurtech company. As a Claims Team Manager,...
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Claims and Complaints Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "company": "Aston Charles", "job_type": "Permanent", "sector": "General Insurance", "specialism": "Claims, Commercial", "location": "Remote", "job_summary": "We are seeking a highly skilled Liability Claims Team Leader to join our team at Aston Charles. As a key member of our claims team, you will be responsible for...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "company": "Aston Charles", "job_type": "Permanent", "sector": "General Insurance", "specialism": "Claims, Commercial", "location": "Remote", "job_summary": "We are seeking a highly skilled Liability Claims Team Leader to join our team at Aston Charles. As a key member of our claims team, you will be responsible for...
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Claims and Complaints Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Description:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers,...
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Claims and Complaints Manager
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Description:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our team, you will be responsible for managing a team of Liability Claims Handlers,...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Summary:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full timeJob Title: Liability Claims Team LeaderCompany: Aston CharlesJob Type: PermanentSector: General InsuranceSpecialism: Claims, CommercialLocation: Remote-basedJob Summary:We are seeking an experienced Liability Claims Team Leader to join our dynamic team. As a key member of our claims team, you will be responsible for managing a team of Liability Claims...
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Claims and Complaints Manager
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time{"title": "Liability Claims Team Leader", "subtitle": "Join a dynamic Insurtech firm as a Liability Claims Team Leader", "content": "Aston Charles is seeking a Liability Claims Team Leader to join our team at a cutting-edge Insurtech firm. As a Liability Claims Team Leader, you will be responsible for managing a team of Liability Claims Handlers, each...
Claims Handler
2 months ago
Winn Group - Winn Solicitors Ltd is seeking a highly skilled Claims Handler to join their First Response Team. The ideal candidate will have experience in insurance or a contact centre background and be able to work effectively in a team environment.
Key Responsibilities:- Handle Telephone Enquiries: Respond to client calls regarding their case, assessing the merits of their case and settling them in line with policy cover and legal liability.
- Build Positive Relationships: Establish a rapport with each client and help them manage their expectations to deliver the appropriate outcome.
- Ensure Accuracy: Maintain accuracy in all aspects of claims handling, including valuing PI claims, negotiating costs, using the MOJ Portal, adhering to CPR and legislation.
- Handle Claims Queries: Address client queries related to policy cover, claim status, policy exclusions, and excesses, ensuring complex cases are referred to a Team Leader.
- Investigate Claims: Investigate claims to ensure payments are made only where a liability is established.
- Arrange Hire Vehicles: Arrange and monitor the provision of hire vehicles to clients, negotiating to control costs while adhering to deadlines and time constraints.
- Negotiate with Third Parties: Negotiate effectively with Third Party Insurers to ensure a fair settlement is achieved for the client and the company.
The successful candidate must commit to upholding the company's core values of Integrity, Respect, Loyalty, and Reliability, ensuring these values are demonstrated throughout their working practice.
Person Specification:- Experience: 2 years of experience in a call centre environment.
- Time Management: Ability to work towards deadlines and performance objectives.
- Attention to Detail: Good attention to detail and accuracy.
- Teamwork: Ability to work effectively within a team.
