Claims and Complaints Manager

2 months ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time
Job Opportunity

Company Overview

Aston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We are committed to providing a personalized service to our clients and candidates.

Job Summary

We are seeking an experienced Claims Team Manager to join our client, a cutting-edge Insurtech company. As a Claims Team Manager, you will be responsible for managing a team of Liability Claims Handlers and handling a caseload of higher value and complex claims.

Key Responsibilities

  • Manage a team of Liability Claims Handlers, including training, development, and coaching
  • Allocate workloads and act as an escalation point for complaints
  • File/audit checking to ensure compliance
  • Handle a caseload of higher value and complex claims

Requirements

To be successful in this role, you will need to have:

Expert knowledge of Liability claimsSolid managerial skillsThe ability to create a friendly and supportive team environmentDynamism and the ability to thrive in a fast-paced and constantly-evolving environmentWillingness to challenge the status quo and get involved in various projects and assignments

What We Offer

Our client offers a competitive basic salary, a range of company benefits, and support towards professional qualifications. With a growing company and a variety of opportunities for progression, this is an exciting time to join our client's team.



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