Claims and Complaints Team Lead

1 month ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aston Charles Full time
Job Title: Liability Claims Team Lead

**Job Summary:**

We are seeking an experienced Claims and Compliance Specialist to lead our Liability Claims Team. As a key member of our team, you will be responsible for managing a team of Claims Handlers, training and developing their skills, and ensuring compliance with industry regulations.

Key Responsibilities:

  • Manage a team of Claims Handlers, providing guidance and support to ensure excellent customer service and compliance with industry regulations.
  • Develop and implement training programs to enhance the skills and knowledge of Claims Handlers.
  • Conduct file and audit checks to ensure compliance with industry regulations and company policies.
  • Handle complex and high-value claims, providing expert advice and guidance to customers.

Requirements:

  • Proven experience in claims management, with a strong understanding of liability claims and industry regulations.
  • Excellent leadership and communication skills, with the ability to motivate and develop a team.
  • Strong analytical and problem-solving skills, with the ability to handle complex claims and provide expert advice.
  • Ability to work in a fast-paced environment, with a strong focus on customer service and compliance.

About Us:

Aston Charles is a leading recruitment agency specializing in General Insurance and Financial Services. We are committed to providing exceptional service to our clients and candidates, and we are seeking a talented Claims and Compliance Specialist to join our team.


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