Complaints Handler

6 months ago


Newcastle upon Tyne, United Kingdom True Potential LLP Full time

_**Who are we**:_

True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors.

We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded.

By using technology to drive change, we are revolutionising wealth management and delivering innovative solutions that are built for the future, making it a dynamic and exciting place to grow your career.
- **The role**:_

The position of Complaints Handler is a key role both within the True Potential Group and True Potential Investments. The key aims of the complaints team includes:
Driving customer satisfaction through excellent customer care;
Ensuring all complaints are resolved quickly and fairly;
Completing root cause analysis to identify trends and improvements that can be made and considering the implications of complaints across the Group.

The role will involve managing complaints to resolution, investigating customers concerns and establishing the root cause, working independently and as part of a team. It offers the opportunity to help develop and enhance processes, working with all parts of the True Potential Group.
- **About you**:_

Desired skills/qualities are below:

- Experience in customer service and/or complaint handling.
- Ability to confidently build rapport with customers.
- Excellent written and verbal communication skills.
- Ability to investigate issues, build a picture of events and see cases through to resolution.
- Strong analytical skills, able to analyse data and identify trends.
- Excellent organisational skills. Able to work accurately and to strict deadlines, individually and as a team player.
- Positive and self-motivated with a can do attitude to problem solving.
- Must be capable and willing to learn new systems and processes.
- **Duties and responsibilities**:_
- Responsible for managing complaint cases from the first point of contact through to resolution, investigating customer concerns in a timely manner and looking to establish the root cause.
- Aim for first time resolution to avoid re-opened or repeat complaints and gain customer satisfaction.
- Liaising with both customers and staff during the complaints journey, obtaining their viewpoint and providing regular updates on the case.
- Identify the appropriate corrective and preventative actions to resolve customer issues.
- Adherence to Financial Conduct Authority requirements regarding the handling of complaints.
- Managing your workload to meet SLAs.
- Liaise with relevant departments to ensure they are aware of complaints raised regarding their business area.
- Collation of management information and reporting to senior management and the Financial Ombudsman.
- **Benefits**:_
- Very competitive performance based bonus
- Company/team events throughout the year
- Company pension contribution (increases with length of service)
- Free on-site parking
- 30 days annual leave, including Bank Holidays (increases with length of service)
- True Potential Rewards - Cashback on online purchases
- True Potential Academy - Allowing our employees to develop their career within the wealth management sector
- Refer a Friend Award
- **Schedule**:_
- Day shift
- Monday to Friday
- **Ability to commute/relocate.**_
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Salary**: From £23,800.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Transport links
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service/complaints handling: 2 years (required)

Ability to Commute:

- Newcastle upon Tyne, NE15 8NX (required)

Work Location: Hybrid remote in Newcastle upon Tyne, NE15 8NX


  • Complaints Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Complaints Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom True Potential LLP Full time

    _**Who are we**:_ True Potential are a market leader providing wealth management advise in pensions and investments. With over 15+ years’ experience, we are an award-winning business working with 20% of the UK's Financial Advisors. We have created an inclusive and empowered culture where innovation, creativity, agility, and leadership are rewarded. By...

  • Complaints Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - Up to £26,000 per annum Hours Per Week - 37.5 Somerset Bridge are looking for a driven and organised individual with the motivation to learn and develop new skills, to join our **Complaints Team in Newcastle.** This role involves proactive management of customer needs, complaints and...

  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...

  • Complaint Handler

    3 days ago


    Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time €26,500

    As a Complaint Handler, you'll investigate complaints within our credit card complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this...


  • Sunderland, Tyne and Wear, United Kingdom Barclays Bank PLC Full time €26,500

    As a Complaint Handler, you'll investigate complaints within our credit card complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team, 15%...


  • Staines-upon-Thames, Surrey, United Kingdom Bupa Full time

    Job Title: Complaints HandlerAbout the Role:We are seeking a skilled Complaints Handler to join our team. As a Complaints Handler, you will be responsible for investigating customer complaints and resolving issues in a fair and timely manner.Key Responsibilities:• Investigate customer complaints and gather evidence to support or refute the complaint.•...

  • Claims Handler

    3 weeks ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Claims Handler

    2 months ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Claims Handler

    7 days ago


    Newcastle Upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...


  • Newcastle upon Tyne, United Kingdom Cameron James Full time

    **Insurance Commercial Claims & Motor Handler - Newcastle** **Salary to £30,000 DOE and Benefits Office Based Position** Due to continued growth and expansion our client who are a Leading independent Brokers are now looking for a commercial claims handler to add to the existing team You will provide a comprehensive claims reporting, chasing and advice...


  • Newcastle upon Tyne, United Kingdom Lets Recruit Limited Full time

    About Us:Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team on Gosforth High Street. This role is ideal for a skilled professional ready to take ownership of...


  • Newcastle upon Tyne, United Kingdom Lets Recruit Limited Full time

    Job DescriptionAbout Us:Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team on Gosforth High Street. This role is ideal for a skilled professional ready to take...


  • sunderland, tyne and wear, United Kingdom Barclays Bank PLC Full time

    As a Complaint Handler, you'll investigate complaints within our credit card complaint team, taking ownership of the end to end process to complete the investigation. You'll communicate with the customer, liaise with other teams within Barclays to review the complaint before coming to a resolution and sending the final response letter. Within this team, 15%...


  • Hebburn, Tyne and Wear, United Kingdom Interaction - York Full time €12

    Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office Contract: Temporary Ongoing Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - £24,500 + Great Benefits Hours Per Week - 37.5 We are recruiting for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing Theft and Total Loss Claims team in Newcastle. This role is a fantastic opportunity for individuals looking...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - £24,500 plus great benefits Hours Per Week - 37.5 We are recruiting for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing Theft and Total Loss Claims team in Newcastle. This role is a fantastic opportunity for individuals...


  • Newcastle upon Tyne, United Kingdom BSIS - part of Ethos Broking Full time

    **Account Handler - BSIS Newcastle - ARDRK863749** Are you someone who thrives in the Insurance Industry? We’re on the hunt for a talented Insurance Commercial Account Handler who uses their knowledge and experience of the Insurance Industry to build strong, trusted, and profitable client and customer relationships. Is a successful career within a growing...

  • Call Handler Agent

    4 weeks ago


    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Call Centre Agent Newcastle, NE12 8BU Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We are looking for...


  • Newcastle upon Tyne, United Kingdom Suncorp Group Full time

    The role of Injury Management Advisor is paramount to ensure the quality of the decision making process within claims management, and promoting consistency in approach and compliance to legislation. You will be responsible to provide clinical and injury management technical expertise to assess personal injury claims for reasonable and appropriate /...