Call Handler Agent
2 months ago
Call Centre Agent Newcastle, NE12 8BU
Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus
Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays.
We are looking for a Call Centre Agent to join our Customer Service department at Verisure Services Newcastle.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. 1 million families and small businesses across 17 countries in Europe and Latin America. Provide excellent customer service within an inbound team
Dealing with customer complaints effectively
Assist customers regarding invoices and taking payments over the phone
Ideally 1 year experience in customer service environment
Multitasking and strong computer skills including MS Office.
Customer orientated and genuinely passionate about providing high-level customer experience.
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
Diversity & Inclusion
We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
With over 35 years of insight, experience, and innovation , Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
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