Alarm Call Handler
7 months ago
**Alarm Call Handler**
**Newcastle - NE12 8BU**
**Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus
**Working Hours**: 37.5 hours per week
**Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts
**Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service
Verisure Services have new career opportunities within our specialised team of Alarm Receiving Centre Ambassadors. When a customer’s alarm triggers, our specially trained call handlers quickly take charge of the incident, identify triggers and take immediate corresponding action. This is the crucial monitoring part of the Verisure system and operates 24/7/365 from our Newcastle Centre of Excellence.
**Role Overview**
- Reacting to incidents in a timely manner
- Processing Alarms signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties
- Making quick and accurate choices following strict security protocols.
- Making outbound calls to communicate what is happening during an incident and to ensure customers’ security.
- Receiving Inbound calls from customers and handling their requests
- Preventing false alarms, explaining how to use the system and detecting technical issues.
**About you**
- Experience in providing excellent customer service.
- Excellent communication skills with problem solving attitude.
- Ability to show patience and consideration towards customers via telephone.
- Customer oriented, genuinely passionate about customers' security and safety.
- Ability to multitask effectively whilst keeping a high level of service quality.
- Proactive and able to follow strict protocols accurately.
- Accurate data capture and typing skills.
- Good IT and Microsoft Office skills.
- A selfless team player.
**Benefits Package**: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
**Verisure Career Opportunities**
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
**About Us**
Verisure protects more than 5 million families and businesses rely on our innovative technology to protect what matters most to them. We are people protecting people and we are building an engaged and high-performance Company to become #1. As a top employer, our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.
**Diversity & Inclusion**
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
**Ready to join our team**
Be you. Be more. Be Verisure.
-
Alarm Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler 19th Febuary Start** **Newcastle - NE12 8BU** **Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts **Holidays**: 29 days’ annual leave including bank holidays,...
-
Alarm Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler** **Newcastle - NE12 8BU** **Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off **Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years'...
-
Alarm Call Handler
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Set schedules include 7am until 3:30pm (days) or 1:30pm until 10pm (lates). Night shifts are available too. Shifts are 5 days...
-
Alarm Call Handler
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler** **Newcastle, NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Set schedules include 7am until 3:30pm (days) or 11:45am until 8:15pm and 1:30pm until 10pm (lates - rotational shift...
-
Alarm Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler (Afternoon / Evening Shift)** **Newcastle - NE12 8BU** **Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Sunday 1.30pm - 10pm, 5 on 2 off **Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days after 1...
-
Alarm Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler (Nights)** **Newcastle, NE12 8BU** **Salary**: Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus. **Working Hours**: 37.5 hours per week **Shift Pattern**: Set shift from 10pm until 7am between Monday to Sunday (4 days on, 3 days...
-
Alarm Call Handler
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler (Nights)** **Newcastle, NE12 8BU** **Salary**: Starting £23,000 increasing to £25,000 with role progression plus night shift allowance of £6,400. Up to £1,200 performance & attendance bonus. **Working Hours**: 37.5 hours per week **Shift Pattern**: Set shifts of 8:15pm - 7am and 9pm - 7am between Monday to Sunday **Holidays**:...
-
Call Handler
7 months ago
Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time**Alarm Call Handler (Afternoon / Evening Shift)** **Newcastle - NE12 8BU** **Salary**: Starting at £23,000 increasing to £25,000 with role progression + up to £1,200 performance & attendance bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Shifts between Monday - Sunday from 1:30pm until 10pm (5 days, 2 days off) **Holidays**: 29...
-
Call Handler/administrator
8 months ago
Newcastle upon Tyne, United Kingdom Saville Medical Group Full timePlease see the attached job description for more information on the job role of Call Handler/Administrator.
-
Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom iamproperty Full time**WHO ARE WE?** **Were innovators and weve made big changes in our industry!** Employing over 500 teammates across the country, were the UKs largest property auctioneer, market leader in online auction and the pioneers of the UKs first end-to-end onboarding and sales progression platform. **OUR PROMISE TO YOU** Working in our team, you have the freedom...
-
Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom Cybit Full time**Job Title**: Call Handler **Hours**: Full or part-time considered **Location**: Based from our Newcastle or Thatcham office with hybrid remote working flexibility. **Salary**: Up to circa £22,000 (full time equivelent) depending on skills & experience **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth,...
-
Call Handler
7 months ago
Kingston upon Hull, United Kingdom Novo Recruitment Ltd Full time**Job Title: Call Handler** **Location**: Sheffield, United Kingdom **Salary**: £25,000 annually **About Us**: Novo recruitment is a leading recruitment agency committed to matching skilled individuals with rewarding career opportunities. We are currently seeking experienced Call Handlers on behalf of our well established client to join a dynamic team...
-
Call Handler
6 months ago
Newcastle upon Tyne, United Kingdom Perfect Image IT Solutions Full time**Hours**: Full or part-time considered **Location**: Based from our Newcastle or Thatcham office with hybrid remote working flexibility. **Salary**: Up to circa £22,000 (full time equivelent) depending on skills & experience **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and...
-
Call Handler Agent
2 months ago
Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000Call Centre Agent Newcastle, NE12 8BU Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank holidays. We are looking for...
-
Patient Coordinator
7 months ago
Newcastle upon Tyne, United Kingdom Everyturn Full time**An exciting opportunity has arisen for patient focused Advisors/Call Handlers to support our busy National Team, based at our Head Office in Great Park (NE13 9BA). You will work on a hybrid basis** As a Patient Coordinator, you will work flexibly across all our services using our systems and you will manage all calls and referrals into the service,...
-
Fire Alarm Engineer
2 months ago
Newcastle upon Tyne, United Kingdom CV-Library Full timeFire Alarm Engineer Our client is a specialist fire protection company in the North East, they have been operating for over 20 years and have a vast array of clients across the commercial sector. Due to company growth, they're looking for another engineer to join their team. Package available for a Fire Alarm Engineer * Basic salary from...
-
Fire Alarm Engineer
4 weeks ago
Newcastle upon Tyne, United Kingdom Secure and Recruit Ltd Full timeFire Alarm Engineer Our client is a specialist fire protection company in the North East, they have been operating for over 20 years and have a vast array of clients across the commercial sector. Due to company growth, they're looking for another engineer to join their team. Package available for a Fire Alarm Engineer * Basic salary from £35-38k ...
-
Fire Alarm Commissioning Engineer
1 week ago
Newcastle upon Tyne, United Kingdom CV-Library Full timeFire Alarm Commissioning Engineer – Newcastle - £40,000-£42,000 Per Annum Fire Alarm Commissioning Engineer - Package Overview: * Basic Salary: £40,000 - £42,000 per annum (Negotiable based on experience) + Overtime * Full-Time, Permanent Position * Location: Newcastle Company Overview – Fire Alarm Commissioning...
-
Fire Alarm Engineer Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Secure and Recruit Ltd Full timeSecure and Recruit Ltd: Fire And Security Service Engineer Opportunitypnbsp;Secure and Recruit Ltd, a national Fire and Security firm, seeks an experienced Fire And Security Service Engineer in the Newcastle area to join their growing team. This role is ideal for individuals skilled across Access Control and Warden Call systems.The successful candidate will...
-
Intruder Alarm and CCTV Installation Expert
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Infinity Resource Solutions Full timeIntruder Alarm and CCTV Installation Expert Wanted:"> Infinity Resource Solutions is seeking an experienced Intruder Alarm and CCTV Installation Expert to join our team. The ideal candidate will have a strong background in CCTV service experience, fire knowledge, and intruder alarm skills.">Key Responsibilities:"> As an Intruder Alarm and CCTV...