Outbound Call Agent

6 months ago

StratforduponAvon, United Kingdom Coop Full time

**Outbound Call Agent**
£21,255 plus excellent benefits including annual bonus, 28 days holiday (plus bank holidays), and discounts (Work level 6C)
Full time 37.5 hours per week or part time minimum 20 hours available. Fixed shift patterns Monday-Friday, no weekend or evening work.
Sheffield or Stratford-Upon-Avon - office based with free onsite parking

We’re looking for outbound call agents to join our probate team at Co-op Legal Services.

In this role, you’ll support case handlers with a variety of administrative tasks with a focus on making outbound calls to third parties to gather information that will enable us to progress our cases. You don’t need any legal experience for this role, so if you have the skills we’re looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

**What you’ll do**
- make a high volume of outbound calls to 3rd parties to chase for information, and following up when required
- work with a case management system
- work effectively from a task list, making sure that the task list is well maintained
- complete a variety of ad-hoc requests to meet the needs of the team

**This role would suit people who have**
- a background in a call centre, credit control, debt recovery/collections or customer service experience
- the confidence to make a large number of calls on a daily basis
- the ability to show proactivity and persistence to achieve the desired outcome
- great organisational skills
- the ability to communicate professionally and sensitively with external parties, customers, colleagues, and partners
- the ability to prioritise your work and adapt to multiple requests

**Why Co-op?**

Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes:

- competitive salary
- coaching, training and support to help you develop
- pension with up to 10% employer contributions
- annual incentive scheme
- 28 days holiday (rising to 32 in line with service) plus bank holidays
- discounts on Co-op products and services
- Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

**Building an inclusive work environment**

We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

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