Customer Service Handler

5 months ago


Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

Location - Newcastle

Employment Type - Full Time - Permanent

Salary - £24,500 + Great Benefits

Hours Per Week - 37.5

We are recruiting for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing Theft and Total Loss Claims team in Newcastle.

This role is a fantastic opportunity for individuals looking to get their foot in the door with a progressive and successful company, where you will be fully trained and have opportunities to progress.

**Key Responsibilities**:

- Proactive management of your own caseload
- Identify and investigate potential fraudulent claims
- Take ownership of any Total Loss or Repair related issues to improve the customer journey
- Find solutions for our policyholders including complaint handling
- Claim Repudiations
- Communication with external suppliers

**Required Skills/Experience**:

- Confident in dealing with customers over the telephone
- Desire to deliver great customer service
- Fraud Awareness - able to identify potentially fraudulent claims
- Good investigation skills
- Ability to deal with suppliers and manage complaints effectively

**Our Benefits**:

- Hybrid working - 2 days in the office and 3 days working from home
- 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays
- Pension scheme - 5% employee, 6% employer
- Flexi-time
- Healthcare Cash Plan - claim cashback on a variety of everyday healthcare costs
- 100’s of exclusive retailer discounts
- Professional wellbeing, health & fitness app - Wrkit
- Enhanced parental leave, including time off for IVF appointments
- Life Assurance - 4 times your salary
- 25% Car Insurance Discount
- 20% Travel Insurance Discount
- Cycle to Work Scheme
- Employee Referral Scheme
- Community support day
- Christmas and Summer parties

Working at SBG

At Somerset Bridge Group we aim to build a sustainable and innovative business focused on underwriting, broking and claims handling of UK motor insurance, offering transparent products and an efficient and fair service to our policy holders.

We are very proud to have been awarded a Silver Accreditation from Investors in People We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.

Equal Opportunity Employer

Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.


  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...

  • Claims Handler

    7 days ago


    Newcastle Upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Somerset Bridge Group is a leading UK motor insurance company, committed to providing transparent products and efficient services to our policyholders.Job Title**Customer Service Handler**About the RoleWe are seeking an experienced Customer Service Handler to join our team. In this role, you will be responsible for handling customer inquiries, resolving...

  • Motor Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom MPJ Recruitment Ltd Full time

    **Motor Claims Handler** **£22,000-£27,500 DOE** **Monday-Friday 9am-5pm (1 hour for lunch)** **Newcastle** MPJ Recruitment are proud to be working with a leading insurance business based in the Newcastle area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. The client prioritise your...

  • Claims Handler

    3 weeks ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...


  • Hebburn, Tyne and Wear, United Kingdom Interaction - York Full time €12

    Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office Contract: Temporary Ongoing Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us...

  • Claims Handler

    2 months ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - £24,500 plus great benefits Hours Per Week - 37.5 We are recruiting for vibrant and outgoing individuals with the motivation to learn and develop new skills, to join our growing Theft and Total Loss Claims team in Newcastle. This role is a fantastic opportunity for individuals...

  • Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we...

  • Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we...

  • Call Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Cybit Full time

    **Job Title**: Call Handler **Hours**: Full or part-time considered **Location**: Based from our Newcastle or Thatcham office with hybrid remote working flexibility. **Salary**: Up to circa £22,000 (full time equivelent) depending on skills & experience **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth,...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - £21,000 rising to £22,000 after 12 months (FTE) Hours Per Week - 37.5 Here at Somerset Bridge Group, we understand the importance of flexible working. We offer hybrid-based roles as well as full-time and part-time options. Please speak to our recruitment team to advise the hours that...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Commercial Account Handler Location: Newcastle Package: Negotiable + Benefits We're looking to strengthen our team further with the appointment of a Commercial Account Handler to our team in Newcastle, working alongside the account executive you'll be providing proactive support to a range of commercial clients. Our growth and retention rates are...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - £23,000 + Great Benefits Hours Per Week - 37.5 We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process. We pride ourselves on the development, offering market leading training...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - 23,000 Hours Per Week - 37.5 We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process. We pride ourselves on the development, offering market leading training for all new starters...


  • Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - £23,000 with great benefits Hours Per Week - 37.5 We have several fantastic opportunities for you to join our rapidly growing team in Newcastle supporting our customers through the motor insurance claims process. We pride ourselves on the development, offering market leading training...

  • Alarm Call Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Verisure Services (UK) Limited Full time

    **Alarm Call Handler** **Newcastle - NE12 8BU** **Salary**: £21,000 - £ 23,000 pa + up to £1,200 pa Performance & Attendance Bonus **Working Hours**: 37.5 hours per week **Shift Pattern**: Monday - Sunday between 7 am to 10pm, 5 on 2 off, must be flexible with shifts **Holidays**: 29 days’ annual leave including bank holidays, increasing to 31 days...