Claims Handler

3 days ago


Newcastle upon Tyne, United Kingdom HAYS Full time
Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.
Duties and responsibilities:
  • Responsibility for the administration of all classes of commercial and personal lines claims.
  • Dealing with claims including but not limited to household, domestic, motor, third party recoveries, subsidence, public and employer liability, personal injury and a wide range of commercial insurances.
  • Duties may include but are not limited to: taking first notification from the client, issuing claims forms, validating the claim against the policy coverage, liaising with insurers, loss adjustors and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, ensuring premiums have been paid, informing customers on how their policy premiums may be affected by their claim and passing the full settlement to the client.
  • Identifying suspicious, complex or high value claims and raising these with management.
  • Create new claims files upon notification of a new claim and record using IT software.
  • Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
  • Processing claims quickly and correctly, working on behalf of the client/customer and liaising with Insurers as appropriate.
  • Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
  • Handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice
  • Demonstrate excellent organisational skills, accuracy and attention to detail. Have the ability to analyse information and manipulate data in order to create meaningful reports for analysis. Collating and providing timely management information to the Directors
  • Demonstrating exceptional customer service skills at all times.
  • Able to handle all queries in a professional manner.

  • Key performance indicators:
  • Ensure all Key Performance Indicators are achieved and are attained compliantly with FCA regulation.

  • Compliance:
  • Be aware of the contents of the Company’s Guides to Best Practice and ensure a full understanding of the following subjects, as a direct relation to the role. Ensure full compliance to the procedures contained within the Guides
  • Commercial business
  • Consumer business (if applicable)
  • Consumer Credit
  • Complaints
  • Contract Certainty
  • Errors & Omissions
  • Training and Competence
  • Conflicts of Interest
  • Treating customers fairly
  • Whistle Blowing
  • Financial Crime
  • Data Security and General Data Protection Regulator
  • Record Keeping

  • Ensure compliance with the Individual Conduct rules and Conduct policies.
  • Ensure all other company practices and procedures are followed and adhered to.




  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Exchange Street Claims & Financial Services Full time

    Job Title: Liability Claims HandlerWe are seeking a skilled Liability Claims Handler to join our team at Exchange Street Claims & Financial Services. As a Liability Claims Handler, you will be responsible for handling a portfolio of EL / PL claims on an 'investigate only' basis, working from home and operating throughout the North East region. The ideal...

  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...

  • Claims Handler

    4 weeks ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Liability Claims HandlerWe are seeking a highly skilled Senior Liability Claims Handler to join our team at Exchange Street Claims & Financial Services in Manchester. As a key member of our Liability team, you will be responsible for investigating and resolving liability claims in a timely and professional manner.Key Responsibilities:Investigate...

  • Claims Handler

    4 weeks ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Liability Claims HandlerWe are seeking a highly skilled Senior Liability Claims Handler to join our team at Exchange Street Claims & Financial Services in Manchester. As a key member of our Liability team, you will be responsible for investigating and resolving liability claims in a timely and professional manner.Key Responsibilities:Investigate...

  • Claims Handler

    4 weeks ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Casualty / Liability Claims HandlerWe are seeking a highly skilled and experienced Senior Casualty / Liability Claims Handler to join our Liability team in Manchester on a Hybrid basis. As a key member of our team, you will be responsible for investigating and settling liability claims, covering legal/policy liability and quantum, and providing...

  • Claims Handler

    4 weeks ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Casualty / Liability Claims HandlerWe are seeking a highly skilled and experienced Senior Casualty / Liability Claims Handler to join our Liability team in Manchester on a Hybrid basis. As a key member of our team, you will be responsible for investigating and settling liability claims, covering legal/policy liability and quantum, and providing...

  • Motor Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom MPJ Recruitment Ltd Full time

    **Motor Claims Handler** **£22,000-£27,500 DOE** **Monday-Friday 9am-5pm (1 hour for lunch)** **Newcastle** MPJ Recruitment are proud to be working with a leading insurance business based in the Newcastle area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. The client prioritise your...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Property Claims HandlerWe are seeking a talented Senior Property Claims Handler to join our highly successful Commercial Claims team in Manchester. As a senior handler, you will work alongside designated adjusters to achieve successful conclusion of allocated claims. The role is a technical assistant role, designed to support the adjuster's work...

  • Claims Handler

    2 weeks ago


    Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    We are seeking a skilled Senior Casualty/Liability Claims Handler to join our team at Exchange Street Claims & Financial Services.About the Role:Key Responsibilities:Investigate liability claims for Employers & Public Liability and report thereon, in compliance with prevailing client requirements/service standards.Proactively investigate and settle liability...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    About the Role:We are seeking an experienced Claims Handler to join our team at Exchange Street Claims & Financial Services in Manchester. This is an ideal opportunity for a skilled professional looking to develop their skills and progress in their career as a Loss Adjuster or move into a more technical claims role. As a Property Claims Handler, you will be...

  • Claims Handler

    4 weeks ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Job Title: Property Claims Handler - Claims ExpertiseJob Summary: We are seeking an experienced Property Claims Handler to join our team in Manchester. The ideal candidate will have previous claims handling experience, excellent customer service skills, and be CII qualified or willing to work towards it.Key Responsibilities:* Handle claims up to £50k from...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Job Title: Senior Liability Claims HandlerAbout the Role:We are seeking a skilled Senior Liability Claims Handler to join our team at Exchange Street Claims & Financial Services. As a key member of our Liability team, you will be responsible for investigating and settling liability claims in a timely and efficient manner.Key Responsibilities:- Investigate...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    We are seeking a talented Senior Property Claims Handler to join our highly successful Commercial Claims team in Manchester. As a senior handler, you will work alongside designated adjusters to achieve successful conclusion of allocated claims. Your role will be a technical assistant, supporting the adjuster's work throughout the handling of these claims....


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Property Claims HandlerWe are seeking a highly skilled Senior Property Claims Handler to join our Commercial Claims team in Manchester. As a key member of our team, you will work closely with designated adjusters to achieve successful claim resolutions.The ideal candidate will have a strong understanding of commercial property claims, including...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Property Claims HandlerWe are seeking a highly skilled Senior Property Claims Handler to join our Commercial Claims team in Manchester. As a key member of our team, you will work closely with designated adjusters to achieve successful claim resolutions.The ideal candidate will have a strong understanding of commercial property claims, including...


  • Stratford-upon-Avon, Warwickshire, United Kingdom Exchange Street Claims & Financial Services Full time

    Senior Liability Claims HandlerWe are seeking a highly skilled Senior Liability Claims Handler to join our team at Exchange Street Claims & Financial Services in Manchester. As a key member of our Liability team, you will be responsible for investigating and settling liability claims in a timely and efficient manner.Key Responsibilities:Investigate liability...

  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...