Case Handler

5 months ago


Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

**Why Join Us?**

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**Responsibilities**
- As a **Case Handler**, you will process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident.
- Take instructions from clients to arrange a suitable booking in date for repairs and hire.
- Arrange urgent recovery of vehicles and the safe storage.
- Manage your own caseload.
- Manage a caseload and keep up to date on tasks by prioritising urgent instructions.
- Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges.
- Assess clients’ needs for hire vehicles.
- Liaise with body shops to agree standard rates and make repair arrangement.
- Being articulate, having a strong communication skill and maintaining professional relationships with internal colleagues, external clients, and third parties.

If you're articulate, have excellent communication skills, and thrive in a proactive, deadline-driven environment, this role is perfect for you

**What We Offer**
- **Competitive Base Salary** of £24,502.40 per annum based on 40 hours per week, and excellent earning potential with performance related bonus.
- **25 days Holiday Allowance**, plus bank holidays and an additional birthday holiday too
- **Additional Holidays** for long service
- **Career Progression**, as well as training and development opportunities
- **Corporate Metro** Scheme (T&C’s apply)
- **Bike to Work** Scheme (T&C’s apply)
- **Pension Scheme** contribution (T&C’s apply
- **Wellbeing Support **such as Virtual GP, Bereavement Support and Discounted Health Checks
- **And More**

**About You**

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

**Essential Skills and Experience**
- Customer Service experience.
- Ability to work towards shared goals and objectives.
- Good independent and team working skills.
- Strong attention to detail and accuracy.
- IT literate.

**Desirable Skills and Experience**
- Managing own caseload.
- Target driven/Experience working to KPI’s.

**Next Steps?**

INDLP

Work remotely
- No

**Job Types**: Full-time, Permanent

Pay: £24,502.40 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Telephony: 1 year (required)

Work Location: In person


  • Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we...

  • Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we...

  • Case Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we...

  • Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    **Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. We are looking for Case Handlers to join our On Hire team to process the repair or/and hire of vehicles for clients who have been involved in a road...

  • Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    **Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. We are looking for Case Handlers to join our On Hire team to process the repair or/and hire of vehicles for clients who have been involved in a road...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lets Recruit Limited Full time

    About This Role:We are seeking a highly skilled Freehold and Registered Sale Case Handler to join our team at Sort Legal. As a Conveyancing Case Handler, you will manage your own caseload of freehold and registered sale transactions, ensuring timely and efficient completion of tasks and adherence to service-level agreements (SLAs).Key Responsibilities:You...


  • Newcastle upon Tyne, United Kingdom Lets Recruit Limited Full time

    Job DescriptionAbout Us:Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team on Gosforth High Street. This role is ideal for a skilled professional ready to take...


  • Newcastle upon Tyne, United Kingdom Lets Recruit Limited Full time

    About Us:Sort Legal, part of Sort Group, is a trusted conveyancing specialist, committed to providing efficient, high-quality services across all residential property transactions. We are looking for an experienced Conveyancing Case Handler to join our team on Gosforth High Street. This role is ideal for a skilled professional ready to take ownership of...

  • Part Time Case Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    **Winn Group**, home to _Winn Solicitors, On Medical_ and _On Hire_, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. We are looking for Part Time Case Handlers to join our On Hire team to process the repair or/and hire of vehicles for clients who have been involved in...


  • Newcastle upon Tyne, United Kingdom CV-Library Full time

    Commercial Account Handler Location: Newcastle Package: Negotiable + Benefits We're looking to strengthen our team further with the appointment of a Commercial Account Handler to our team in Newcastle, working alongside the account executive you'll be providing proactive support to a range of commercial clients. Our growth and retention rates are...


  • Hebburn, Tyne and Wear, United Kingdom Interaction - York Full time €12

    Customer Complaints Case Handler Interaction Recruitment are looking for an experienced case handler for our client based in Hebburn. Location : Head Office Contract: Temporary Ongoing Salary: £12 per hour Shifts: Monday to Friday / 8.30am - 5pm What you will do: The case handler team are the first point of contact with customers who call us...

  • Fraud Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - Competitive Salary + Great Benefits Hours Per Week - 37.5 We are currently recruiting for a fraud investigation claims handler to take a senior role. This is a fantastic opportunity for someone who is looking for their next step in their claims career. The role will consist of a...

  • Fraud Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Somerset Bridge Group Full time

    Location - Newcastle Employment Type - Full Time - Permanent Salary - Up to £32,000 per annum Hours Per Week - 37.5 We are recruiting for a fraud claims handler to take a role within our claims investigation team. This is a fantastic opportunity for someone who is looking for their next step in their claims career. The role will consist of a caseload...

  • Senior Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom The Ardonagh Group Full time

    **Senior Claims Handler / Claims Executive - Newcastle - ARD914401** We have an exciting opportunity for an experienced Senior Claims Handler or Claims Executive to join our team in our Newcastle office. Working as a Senior Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively...

  • Claims Handler

    4 days ago


    Newcastle Upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Claims Handler

    3 weeks ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Claims Handler

    5 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    1 month ago


    Newcastle upon Tyne, United Kingdom HAYS Full time

    Insurance Claims Handler Overall objective: The Claims Handler role is responsible for undertaking the case management of insurance claims made by clients. The role requires the post holder to provide excellent customer service in line with FCA and Company guidelines.Duties and responsibilities:Responsibility for the administration of all classes of...

  • Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    6 months ago


    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...