Case Handler

3 months ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

Are you ready to be part of a **WINNing** team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services?

We are looking for Case Handler's to join our established On Hire team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of service we provide to our valued clients and stakeholders.

**Why Join Us?**

At Winn Group, we're more than a business. We're a driving force in the North East, delivering nationwide accident management and rehabilitation services for victims of non-fault accidents. As the parent company of Winn Solicitors, On Medical, and On Hire, we lead the market in Personal Injury Law.

We prioritise your wellbeing and growth, celebrating every milestone. With ample progression opportunities and funded learning initiatives, we invest in your future. Join us and be a part of a team that upholds values such as **Integrity, Respect, Loyalty, **and **Reliability** and prioritises your success, wellbeing, and fosters your growth.

**Responsibilities**
- As a **Case Handler**, you will process the repair and/or hire of vehicles for clients who have been involved in a road traffic accident.
- Take instructions from clients to arrange a suitable booking in date for repairs and hire.
- Arrange urgent recovery of vehicles and the safe storage.
- Manage your own caseload.
- Manage a caseload and keep up to date on tasks by prioritising urgent instructions.
- Review defendant evidence to provide rebuttal responses to support the recovery of credit hire charges.
- Assess clients’ needs for hire vehicles.
- Liaise with body shops to agree standard rates and make repair arrangement.
- Being articulate, having a strong communication skill and maintaining professional relationships with internal colleagues, external clients, and third parties.

If you're articulate, have excellent communication skills, and thrive in a proactive, deadline-driven environment, this role is perfect for you

**What We Offer**
- **Competitive Base Salary** of £24,502.40 per annum based on 40 hours per week, and excellent earning potential with performance related bonus.
- **25 days Holiday Allowance**, plus bank holidays and an additional birthday holiday too
- **Additional Holidays** for long service
- **Career Progression**, as well as training and development opportunities
- **Corporate Metro** Scheme (T&C’s apply)
- **Bike to Work** Scheme (T&C’s apply)
- **Pension Scheme** contribution (T&C’s apply
- **Wellbeing Support **such as Virtual GP, Bereavement Support and Discounted Health Checks
- **And More**

**About You**

To succeed in this role, we're looking for someone who brings a blend of must-have skills and experiences, along with those extra special qualities that can really make a difference to our team and business.

**Essential Skills and Experience**
- Customer Service experience.
- Ability to work towards shared goals and objectives.
- Good independent and team working skills.
- Strong attention to detail and accuracy.
- IT literate.

**Desirable Skills and Experience**
- Managing own caseload.
- Target driven/Experience working to KPI’s.

**Next Steps?**

INDLP

Work remotely
- No

**Job Types**: Full-time, Permanent

Pay: £24,502.40 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- NEWCASTLE UPON TYNE: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- Telephony: 1 year (required)

Work Location: In person

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