Injury Management Advisor

2 months ago

Newcastle upon Tyne, United Kingdom Suncorp Group Full time

The role

of Injury Management Advisor is paramount to ensure the quality of the decision making process within claims management, and promoting consistency in approach and compliance to legislation. You will be responsible to provide clinical and injury management technical expertise to assess personal injury claims for reasonable and appropriate / necessary treatment and rehabilitation requirements and enable the department to achieve claims management objectives.

This role will also see you contribute to and drive proactive claims management across the Statutory division through early identification and management of rehabilitation needs, applying evidence based injury management principles, ensuring cost effective intervention is provided in a timely manner and influencing effective claims strategy within the claims team. This role is also accountable for the Coaching and mentoring of Claim Advisors, to ensure a sound understanding of Injury management is applied when making decisions and to assist the development of legislative and regulatory knowledge and skills. You will maintain a constant customer focus by working with customers, team members and third parties to find solutions consistent with their needs and the business objectives as well as resolve complaints in a timely manner.

What you’ll do (not limited to):

Review claim files and provide subject matter expertise to claims handlers – including interpreting medical reports, providing injury management advice and determining rehabilitation and treatment requirements Prepare professional written and verbal advice to claims handlers on reasonable and appropriate / necessary treatment and rehabilitation services and recommendations for future rehabilitation management Provide consistent injury management expertise and support to ensure ongoing quality decisions and provide input into claims strategy Work within the designated Delegation of Authority Engage and negotiate with Service Providers, Claimants, Solicitors and claims staff.

What you will bring:

Degree in Allied Health related discipline is mandatory Minimum 2 years clinical experience and Minimum 2 years Workers Compensation/ CTP Experience - Desired Minimum 2 years Occupational Rehabilitation experience (desired for Workers Compensation) Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.

Culture:

Working as part of the Suncorp Group you will have access to an unparalleled range of job opportunities across insurance, banking, and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage our people to maintain a healthy balance between their career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

Employee benefits | Suncorp Group

We believe we are at our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

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