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Bristol, Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

This is an opportuning for a hardworking and enthusiastic individual to join the Ear, Nose and Throat (ENT) Admissions department in an acute city centre hospital.


Working in a fast-paced environment as part of a large team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

For further details please view the job description and person specification.

To liaise with and act as a point of contact for queries from clinical and non-clinical staff

Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate

To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

To monitor, manage and validate active and backlog waiting list data

Implement the policy and investigate patients who do not attend (DNA) their appointment

To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required

To record, maintain and update admission information on the Trust's Patient Administration System (PAS)

To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Inpatient Booking Procedures

Arrange pre-operative assessment appointments in a timely manner, checking pre-operative assessment proformas to ensure patients are fit for admission

To book patient appointments in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services)


For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.