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ENT Admissions Booking Co-ordinator

3 months ago

Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job summary

Working in a fast-paced environment as part of a large team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.

For further details please view the job description and person specification.

Main duties of the job

Main duties of the job

To liaise with and act as a point of contact for queries from clinical and non-clinical staff Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner To monitor, manage and validate active and backlog waiting list data To manage patient communications via telephone and use Trust systems to create letters, emails and text reminders Implement the policy and investigate patients who do not attend (DNA) their appointment To process inpatient admissions with patients by telephone in line with the PAP, including informing patients of any changes or cancellations to their appointment and re-book their appointment if required To record, maintain and update admission information on the Trust's Patient Administration System (PAS) To register patients onto waiting lists and generate all associated paper work in adherence with the PAP and Trust Inpatient Booking Procedures Arrange pre-operative assessment appointments in a timely manner, checking pre-operative assessment proformas to ensure patients are fit for admission To book patient appointments in line with the PAP and arrange appointment related services as and when required ( transport and interpreting

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Essential

Clerical / administrative experience, including filing and/or reception Experience of dealing with the public, both on the telephone and in person

Desirable

Experience of using a Patient Administration System Previous NHS experience

Skills and Abilities

Essential

Effective and polite manner when dealing with people, both face to face and on the phone Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives and carers Effective organisational skills Good IT skills including Microsoft packages Attention to detail

Desirable

Working knowledge of admission policies and procedures

Qualifications and Training

Essential

Educated to GCSE, grade C or above (or equivalent) in English Language and Maths Business and Administration Level 3 NVQ or equivalent experience

Aptitudes

Essential

Being Respectful Being Innovative Being Supportive Being Collaborative