Resource Co-ordinator

3 weeks ago


Bristol, United Kingdom Glide.uk Full time

Job Advert

**Resource Co-Ordinator**

**Location**: Yatton

**Contract**: Permanent

**Salary**: £24,000 - £26,000
- Glide are specialists in difficult to serve markets. Our business is all about delivering pioneering connectivity solutions through the development and innovation of cutting-edge technology._

We are seeking like-minded, passionate & talented individuals to help us succeed.

We provide a fabulous place to work, a great company ethos, and a supportive environment to develop your skills and experience.

We have an exciting opportunity for a Resource Co-Ordinator to join our Delivery Team.

**The role**:
As a Resource Co-Ordinator, you will deal with requests for engineer bookings from Project Managers and internal departments. You will schedule each request to ensure the engineer is assigned based on the location and skills match for the required task. You will need to ensure that major outages of customer or exchange sites are treated as a priority and works are re-scheduled accordingly. You have the responsibility to resource all Glide installation requests received from the Provisioning team and are responded to in a timely manner to ensure that the delivery for our customer sites is as smooth as possible.

**Responsibilities**:

- Ensuring all requesters and stakeholders receive accurate information regarding the availability of engineer resource and scheduling.
- Ensure all customers or end users of the services provided are contacted to arrange engineer visits within contractual SLAs, gaining access at suitable time with required RAMS documentation when required.
- Maintaining step by step processes and delivering against internal workflow KPI’s.
- Making commercial decisions on the most cost effective resolution of available options when considering larger rectification works.
- Regular visits to customer sites.

**Skills and experience**:

- Excellent Microsoft Office skills including Excel, Word, Business Services
- GCSE or equivalent grade C-A* to include Maths and English
- Customer service experience
- Desirable: CRM experience

**Benefits**:

- 25 days holiday (in addition to Bank Holidays). Plus, an extra day off for your birthday.
- Pension Contributions.
- Private Medical Insurance
- Private Dental Cover
- Life Insurance Cover
- Discounted Gym membership
- Cycle to Work
- Voucher scheme and retail discount card
- Monthly awards based on Glide’s values

You may have experience in: Resource, Coordinator.



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