Clinic Co-ordinator

6 months ago


Bristol, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust Full time

We currently have a fixed term (10 month) full time vacancy (37.5 hours per week) for a Clinic Co-ordinator within Medicine (Bristol/South Bristol Community Hospital). This is an opportunity for an enthusiastic, flexible and hard working individual. Working as part of a small team in a busy environment, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks. Your skills will include
- Ability to use initiative and manage your own workload

IT literate. Previous experience using Careflow or other patient administration system is desirable

**Communication**:
To support the triaging of referrals by liaising with key clinical staff

Act as a point of contact for queries from clinical and non-clinical staff.

**Patient Care**:
To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.

**Organising and Planning**:
Implement the policy for patients who do not attend (DNA) their appointment.

To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS - Careflow) and escalate any issues immediately to your manager.

**Information Resources**:
Receive outpatient referrals from primary care and other sources and register referral details onto PAS in accordance with the Trust’s Outpatient Standards.

To book patient appointments by telephone in line with the PAP and arrange appointment related services as and when required (E.g. transport and interpreting services).

Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.


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