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Patient Access Administrator
3 months ago
Job summary
We are looking for an enthusiastic, motivated, and reliable individual to join the Patient Access admin team. The post holder must have excellent organisational and communication skills, and ability to manage and prioritize daily tasks.
Main duties of the job
To provide administration support to the Patient Access department. To provide a central liaison contact point for primary care providers to the service lines. Managing incoming referrals into the trust. You will act as a support function for systems such as Bookwise, e-referral and Netcall for internal and external stakeholders.
About us
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Caring - Design and deliver care around each individual patient's needs and wants. Safe - Make the safety of patients and staff our prime concern as safety comes first Responsible - All staff take responsibility for the hospital, its services and reputation Value Each Other - Value each other's contribution Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients Job descriptionJob responsibilities
Responsibilities will include:
Registration of 2WW referrals within required timeframe Manage several email inboxes Deal with telephone and email queries from GPs, patients, and staff. Record daily clinic room audit data. Provide administrative support on BookWise and Netcall Provide reception cover support when needed. Assist with training new team members. Ensuring all mandatory training is completed and up to date. Escalate any issues to the Patient Access Admin Manage Person SpecificationQualifications
Essential
NVQ Level 2 in Business Administration/Customer Care or acquired equivalent experience GCSE or equivalentExperience
Essential
Experience of healthcare administrative systems and processesDesirable
Experience of working with the general publicKnowledge
Essential
Demonstrate a good working knowledge of computer systems and be capable of using Microsoft Office applicationsDesirable
Understanding of Primary Care, GP and community services