Patient Administrator

4 days ago

Kingston upon Thames, Greater London, United Kingdom Inhealth Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.

Key Responsibilities
  • Welcome patients in a professional and courteous manner, coordinating their arrival through to departure.
  • Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
  • Book clinically validated appointments on the internal system.
  • Ensure all payments are invoiced promptly and accurately and that payments are taken on the day.
  • Track and distribute imaging data and reports as required.
  • Utilize relevant IT systems to support the delivery of a high-quality imaging service.
  • Assist with monthly reports.
  • Comply with ISO standards, respecting and protecting confidentiality.
  • Report any incidents, feedback, or complaints effectively.
Requirements
  • Flexibility in working patterns to fulfill site requirements.
  • A proficient understanding of IT packages and administration tasks.
  • The ability to prioritize tasks while maintaining accuracy and attention to detail.
  • Effective communication skills, both on the phone and face-to-face.
  • A strong understanding of confidentiality and data protection.
  • A supportive, trustworthy, and reliable approach to their work.
  • An empathetic and caring approach.
What We Offer
  • A fantastic benefits package, including 27 days annual leave, a generous company contribution pension scheme, and private medical insurance options.
  • Hybrid and flexible working opportunities.
  • Fantastic learning and development opportunities.
  • 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
  • Enhanced parental leave.
  • Monthly award programme and online peer-to-peer recognition.
  • Long service recognition, with vouchers and additional annual leave.
  • Refer a friend bonus.
  • Discounts on InHealth's healthcare services.
  • Smart tech, Cycle to Work, and thousands of discounts and cashback options.
  • Paid-for professional memberships and more.
About InHealth Group

InHealth Group is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments, and procedures. We have supported more than 3 million people in their healthcare journeys, the majority of which are NHS patients and service users.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

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