Healthcare Administrative Coordinator

4 weeks ago

Kingston upon Thames, Greater London, United Kingdom Inhealth Group Full time

InHealth serves over 3 million patients annually, with diagnostic imaging being one of our most essential services. Our comprehensive imaging solutions enhance capacity for NHS trusts and provide patients with quick and convenient access to necessary services.
As a Healthcare Administrative Coordinator, you will play a crucial role in supporting our patients throughout their healthcare experience. You will deliver high-quality administrative and secretarial support to ensure the smooth operation of our unit, utilizing IT systems and digital tools to keep patients informed during their journey and assisting colleagues in the imaging services we offer.
Key Responsibilities:
  • Greet patients in a professional and courteous manner, managing their experience from arrival to departure.
  • Handle telephone and direct inquiries promptly and effectively, ensuring accurate information is provided and queries are prioritized appropriately.
  • Schedule clinically validated appointments using the internal system.
  • Ensure all payments are invoiced accurately and collected on the day of service.
  • Track and distribute imaging data and reports as needed.
  • Utilize relevant IT systems to support the delivery of high-quality imaging services.
  • Assist with the preparation of monthly reports.
  • Comply with ISO standards while respecting and protecting patient confidentiality.
  • Report any incidents, feedback, or complaints effectively.
  • Maintain a patient and customer-focused approach to contribute to the commercial success of the organization.
Ideal Candidate Profile:
  • Flexibility in working hours to meet site requirements.
  • Proficient understanding of IT applications and administrative tasks.
  • Ability to prioritize tasks while maintaining accuracy and attention to detail.
  • Strong communication skills, both verbally and in writing.
  • Solid understanding of confidentiality and data protection principles.
  • A reliable, supportive, and trustworthy work ethic.
  • An empathetic and caring demeanor.
Preferred Experience:
  • Experience in a fast-paced administrative role.
  • Background in a patient or customer-facing environment.
  • Experience in a healthcare setting is desirable but not mandatory.
  • Familiarity with Microsoft and other IT applications.
  • Ability to work independently as well as part of a broader team.
Benefits:
We provide an excellent benefits package accessible through a mobile-enabled rewards platform, offering numerous discounts on a variety of products and services including fashion, travel, dining, technology, and leisure.
Additional benefits include:
  • 27 days of annual leave plus bank holidays.
  • Generous company pension contribution.
  • Options for private medical insurance.
  • Life assurance coverage.
  • Hybrid and flexible working arrangements.
  • Outstanding learning and development opportunities.
  • 24/7 access to a dedicated well-being hub and Employee Assistance Programme.
  • Enhanced parental leave policies.
  • Monthly recognition programs and peer-to-peer awards.
  • Long service recognition with vouchers and additional leave.
  • Referral bonuses.
  • Discounts on InHealth's healthcare services.
  • Smart tech, Cycle to Work schemes, and numerous cashback options.
  • Funding for professional memberships and more.
We prioritize the happiness of our employees, offering numerous opportunities for personal and professional growth. Our innovative approach to development ensures you can reach your full potential and provides a clear career pathway.

About InHealth:
InHealth is the UK’s leading specialist provider of diagnostic and healthcare solutions. Our mission is to enhance healthcare for patients by collaborating with the NHS to deliver a wide range of high-quality tests, scans, assessments, and procedures. Over the past year, we have supported more than 3 million individuals in their healthcare journeys, primarily serving NHS patients and service users.

As a people-centric organization, our teams are vital to how we deliver our services. Our core values of Trust, Passion, Care, and Fresh Thinking guide our interactions with patients, customers, and colleagues.

Our goal is to become the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and accessible community settings, aiming to serve 5 million patients from 1,000 locations by 2025.

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