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Healthcare Access Coordinator
3 months ago
Position Overview
The Patient Access department is seeking a motivated individual with outstanding communication and organizational abilities to become a vital member of our welcoming and supportive team of receptionists. Our administrative framework offers candidates numerous opportunities to enhance their skills and advance their careers in a fulfilling role.
Key Responsibilities
The primary responsibility will be to deliver a high-standard reception service for patients visiting the outpatient clinics. This includes managing patient attendance records and coordinating follow-up appointments across various specialties in accordance with the hospital's Access Policy. Additionally, you will provide administrative support and assist with various tasks within the Patient Access team.
About Kingston Hospital NHS Foundation Trust
At Kingston Hospital NHS Foundation Trust, we uphold five core values and aim to recruit individuals who embody these principles and demonstrate behaviors that align with them:
- Caring - Tailor care to meet each patient's unique needs and preferences.
- Safe - Prioritize the safety of patients and staff above all.
- Responsible - All team members are accountable for the hospital's services and reputation.
- Value Each Other - Appreciate the contributions of all team members.
- Inspiring - Continuously strive to empower one another to foster improvements that benefit our patients.
Job Duties
Please ensure that you have thoroughly reviewed the job description and person specification, as your application will be evaluated against these criteria.
Qualifications
Essential:
- NVQ Level 2 in Business Administration/Customer Care or equivalent experience.
- GCSE or equivalent qualifications.
Experience
Essential:
- Familiarity with healthcare administrative systems and processes.
Desirable:
- Experience working within a multidisciplinary team.
- Experience interacting with the public.
Knowledge
Essential:
- Proficient in computer systems and capable of utilizing Microsoft Office applications.
- Understanding of patient pathways.
