Patient Service Coordinator

2 months ago


Kingston upon Thames, Greater London, United Kingdom Inhealth Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Service Coordinator to join our team at InHealth Group. As a Patient Service Coordinator, you will play a vital role in ensuring the smooth operation of our healthcare services.

Key Responsibilities
  • Coordinate Patient Flow: Welcome patients in a professional and courteous manner, coordinating their arrival through to departure.
  • Manage Enquiries: Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
  • Book Appointments: Book clinically validated appointments on the internal system.
  • Process Payments: Ensure all payments are invoiced promptly and accurately and that payments are taken on the day.
  • Track and Distribute Data: Track and distribute imaging data and reports as required.
  • Utilize IT Systems: Utilize relevant IT systems to support the delivery of a high-quality imaging service.
  • Assist with Reporting: Assist with monthly reports.
  • Comply with Standards: Comply with ISO standards, respecting and protecting confidentiality.
  • Report Incidents: Report any incidents, feedback, or complaints effectively.
Requirements
  • Flexibility: Flexibility in working patterns to fulfill site requirements.
  • IT Proficiency: A proficient understanding of IT packages and administration tasks.
  • Task Prioritization: The ability to prioritize tasks whilst maintaining accuracy and attention to detail.
  • Effective Communication: Effective communication skills, both on the phone and face to face.
  • Confidentiality: A strong understanding of confidentiality and data protection.
  • Reliability: A supportive, trustworthy, and reliable approach to their work.
  • Empathy: An empathetic and caring approach.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Flexible Working: Flexible working arrangements to support work-life balance.
  • Employee Recognition: Recognition and rewards for outstanding performance.
  • Well-being Support: Access to a dedicated well-being hub and employee assistance program.


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