Patient Service Coordinator

6 days ago

Kingston upon Thames, Greater London, United Kingdom Inhealth Group Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Administrator to join our team at InHealth Group. As a Patient Administrator, you will play a vital role in ensuring the smooth operation of our diagnostic imaging services.

Key Responsibilities
  • Coordinate Patient Flow: Welcome patients in a professional and courteous manner, coordinating their arrival through to departure.
  • Manage Enquiries: Deal with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritization of queries as appropriate.
  • Appointment Booking: Book clinically validated appointments on our internal system.
  • Financial Management: Ensure all payments are invoiced promptly and accurately and that payments are taken on the day.
  • Data Management: Track and distribute imaging data and reports as required.
  • IT Support: Utilize relevant IT systems to support the delivery of a high-quality imaging service.
  • Reporting: Assist with monthly reports.
  • Compliance: Comply with ISO standards, respecting and protecting confidentiality.
  • Incident Reporting: Report any incidents, feedback, or complaints effectively.
Requirements
  • Flexibility: Flexibility in working patterns to fulfill site requirements.
  • IT Skills: A proficient understanding of IT packages and administration tasks.
  • Prioritization: The ability to prioritize tasks while maintaining accuracy and attention to detail.
  • Communication: Effective communication skills, both on the phone and face-to-face.
  • Confidentiality: A strong understanding of confidentiality and data protection.
  • Teamwork: A supportive, trustworthy, and reliable approach to work.
  • Empathy: An empathetic and caring approach.
What We Offer
  • Benefits Package: A fantastic benefits package, including a mobile-enabled rewards platform, called InJoy.
  • Annual Leave: 27 days annual leave (plus bank holidays).
  • Pension Scheme: A generous company contribution pension scheme.
  • Private Medical Insurance: Private medical insurance options.
  • Life Assurance: Life assurance.
  • Hybrid Working: Hybrid and flexible working opportunities.
  • Learning and Development: Fantastic learning and development opportunities.
  • Well-being Hub: 24/7 access to a dedicated well-being hub and an Employee Assistance Programme.
  • Parental Leave: Enhanced parental leave.
  • Recognition: A monthly award programme and online peer-to-peer recognition.
  • Long Service Recognition: Long service recognition, with vouchers and additional annual leave.
  • Refer a Friend Bonus: A refer a friend bonus.
  • Discounts: Discounts on InHealth's healthcare services.
  • Smart Tech: Smart tech, Cycle to Work, and thousands of discounts and cashback options.
  • Paid-for Professional Memberships: Paid-for professional memberships and more.

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