Customer Service Operations Coordinator
4 days ago
Job Summary:
We are seeking a highly skilled and detail-oriented Customer Service Operations Coordinator to join our team at Reed. As a key member of our operations team, you will be responsible for coordinating flights, managing customer relationships, and ensuring seamless execution of our aviation services.
Key Responsibilities:
- Flight Coordination: Gain a thorough understanding of client needs and coordinate flights accordingly, ensuring timely and efficient execution.
- Customer Relationship Management: Develop and maintain strong relationships with clients, providing exceptional customer service and support.
- Operational Excellence: Follow standard operating procedures to ensure compliance with industry regulations and company policies.
- Communication and Coordination: Communicate flight schedules and updates to clients, and coordinate with internal teams to ensure seamless execution.
- Problem-Solving: Identify and escalate situations that require attention from the commercial team, ensuring prompt resolution and minimizing disruptions.
Requirements:
- Education: Degree in Aviation Management or a related field is desirable.
- Experience: Strong understanding of the aviation industry and customer service operations, with a proven track record of success in a similar role.
- Skills: Excellent communication and coordination skills, with the ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- Competitive Salary: A competitive salary with additional shift allowance after training.
- Comprehensive Training: Up to 12 weeks of comprehensive training provided, covering industry regulations, company policies, and operational procedures.
- Opportunity for Growth: The opportunity to work in a dynamic and growing sector of the aviation industry, with opportunities for career advancement and professional development.
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