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Customer Service Ambassador

2 months ago


Kingston upon Thames, Greater London, United Kingdom Brighterkind Full time

We are seeking a skilled and professional Receptionist to join our team at Brighterkind. As a Receptionist, you will be the first point of contact for visitors and callers, providing a warm and welcoming experience.

Key Responsibilities:

  • Provide exceptional customer service, ensuring a positive first impression for all visitors and callers.
  • Manage the staff diary, ensuring efficient scheduling and coordination.
  • Coordinate and assist with document filing, maintaining accurate and up-to-date records.
  • Utilize Microsoft Office with confidence, supporting the Management Team with administrative duties.
  • Support the Management Team with report preparation, minute taking, and other administrative tasks.
  • Develop and maintain a thorough understanding of computer-based systems, ensuring seamless operation.

Requirements:

  • Clear and confident telephone manner, with excellent communication skills.
  • Ability to understand and utilize a variety of computer-based systems, with a willingness to learn and adapt.
  • Excellent customer service skills, with a strong focus on interpersonal relationships and customer satisfaction.
  • Familiarity with operating a busy reception, with the ability to multitask and prioritize tasks effectively.
  • Customer-focused approach, with a commitment to delivering exceptional service.

What We Offer:

  • Competitive salary and benefits package.
  • Generous holiday entitlement and access to excellent training and development opportunities.
  • Excellent career development opportunities, with a focus on growth and progression.
  • Discounts and benefits tailored to your lifestyle, including free onsite parking and meals.
  • NEST workplace pension contributions and long service awards.