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Customer Service Ambassador
2 months ago
We are seeking a skilled and professional Receptionist to join our team at Brighterkind. As a Receptionist, you will be the first point of contact for visitors and callers, providing a warm and welcoming experience.
Key Responsibilities:
- Provide exceptional customer service, ensuring a positive first impression for all visitors and callers.
- Manage the staff diary, ensuring efficient scheduling and coordination.
- Coordinate and assist with document filing, maintaining accurate and up-to-date records.
- Utilize Microsoft Office with confidence, supporting the Management Team with administrative duties.
- Support the Management Team with report preparation, minute taking, and other administrative tasks.
- Develop and maintain a thorough understanding of computer-based systems, ensuring seamless operation.
Requirements:
- Clear and confident telephone manner, with excellent communication skills.
- Ability to understand and utilize a variety of computer-based systems, with a willingness to learn and adapt.
- Excellent customer service skills, with a strong focus on interpersonal relationships and customer satisfaction.
- Familiarity with operating a busy reception, with the ability to multitask and prioritize tasks effectively.
- Customer-focused approach, with a commitment to delivering exceptional service.
What We Offer:
- Competitive salary and benefits package.
- Generous holiday entitlement and access to excellent training and development opportunities.
- Excellent career development opportunities, with a focus on growth and progression.
- Discounts and benefits tailored to your lifestyle, including free onsite parking and meals.
- NEST workplace pension contributions and long service awards.