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Funeral Service Coordinator

2 months ago


Kingston upon Thames, Greater London, United Kingdom Dignity Plc Full time
About the Role

We are seeking a skilled and compassionate Funeral Service Coordinator to join our team at Dignity Plc. As a Funeral Service Coordinator, you will play a vital role in ensuring that every goodbye is dignified and meaningful.

Key Responsibilities
  • Client Support: Work closely with clients to arrange funerals, planning every personalized detail and offering a range of services and products to meet their needs.
  • Communication: Communicate regularly with clients through various channels, providing support and guidance throughout the funeral planning process.
  • Administrative Duties: Accurately manage administrative tasks, including preparing for client visits, managing client information, and maintaining accurate records.
  • Training and Development: Willingness to train in Funeral Plan Consulting and support families in creating their bespoke funeral plans.
Requirements
  • Exceptional Communication Skills: Excellent communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
  • Emotional Intelligence: Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
  • Reliability and Presentation: Reliable, well-presented, and committed to high standards in their job role.
  • Community Focus: Enjoys being part of their community and committed to building relationships.
  • Customer Service: Passionate about delivering exceptional customer service.
What We Offer
  • Competitive Salary: Annual salary of £28,561.98.
  • Holiday and Bank Holidays: 22-25 days holiday + bank holidays.
  • Pension Scheme: Access to our pension scheme.
  • Life Assurance: Life assurance x2.
  • Uniform and Discretionary Discounts: Free uniform provided (including dry cleaning) and other discretionary company discounts.
  • Personal Development: Access to our internal apprentice and personal development schemes.