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Housing Officer X 4

2 months ago


London, Greater London, United Kingdom MMP Consultancy Full time

As a Housing Officer, you will play a pivotal role in providing tailored housing management services to tenants, leaseholders, and residents within designated neighbourhoods, ensuring their needs are met while upholding tenancy and lease conditions.

Our client, a prominent local authority in London, is committed to enhancing community well-being through comprehensive housing management services.

Role Overview:

  • Deliver effective housing management services to tenants, leaseholders, and residents, ensuring their needs are met within designated neighbourhoods.
  • Serve as the primary point of contact, offering assistance and resolving queries promptly.
  • Handle leasehold management and property sale matters, including liaising with solicitors and ensuring adherence to lease conditions.
  • Conduct scheduled visits to tenants and leaseholders, addressing service requests and clarifying tenancy and lease terms.
  • Assist in preparing legal cases and documentation for First-Tier Tribunal (Property Chamber) proceedings when required.
  • Support management in representing the organisation in Court and at FTT as needed.
  • Conduct regular tenancy audits in alignment with information sharing protocols to safeguard public assets.
  • Ensure tenancies and leases are managed per agreements, addressing breaches according to policies.
  • Manage leasehold stock, engaging with external and internal stakeholders for shared ownership, stair casing, resale processes, and other leasehold matters.
  • Prior experience as a Housing Officer or Neighbourhood Officer.
  • HND/HNC/CIH Qualification or equivalent practical knowledge in housing management.
  • Strong understanding of the social housing sector and relevant legislation.
  • Current awareness of leasehold management and prevailing housing sector challenges.