Housing Solutions Officer

3 weeks ago


London, Greater London, United Kingdom CRA GROUP LIMITED Full time
Position Overview

CRA GROUP LIMITED is seeking a dedicated professional to join our team as a Housing Solutions Officer. This role is pivotal in providing essential support to individuals facing housing challenges.

Key Responsibilities
  • Serve as a primary contact for clients seeking assistance with housing options.
  • Collaborate with team members to fulfill obligations under relevant housing legislation.
  • Utilize knowledge of housing laws and regulations to guide clients effectively.
Essential Knowledge and Skills

The ideal candidate will possess:

  • A thorough understanding of the duties owed to individuals experiencing homelessness.
  • Familiarity with landlord-tenant laws and various housing acts.
  • Expertise in strategies aimed at preventing homelessness and awareness of available housing initiatives.
Interpersonal Skills

Successful candidates will demonstrate:

  • Strong communication skills, both verbal and written, with the ability to provide sensitive and persuasive advice.
  • Negotiation skills to facilitate housing solutions for clients.
  • Experience in a customer-focused environment, ensuring high-quality service delivery.
Technical Proficiency

Applicants should have:

  • Proficient IT skills, including experience with databases and Microsoft Office applications.
  • The ability to produce comprehensive documentation and manage email communications effectively.
  • A foundational understanding of welfare benefits and financial guidance.
Decision-Making Abilities

Candidates must be capable of:

  • Writing clear and concise decision letters.
  • Handling complex cases with a thoughtful approach.

If you are passionate about making a difference in the housing sector and possess the necessary skills and knowledge, we encourage you to consider this opportunity with CRA GROUP LIMITED.



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