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Housing Officer

2 months ago

London, Greater London, United Kingdom Service Care Solutions Full time £38,000

**Job Summary**

Service Care Solutions is seeking a highly skilled and experienced Housing Officer to join our team. As a key member of our residential services team, you will be responsible for managing a designated patch, ensuring high levels of engagement with residents and other stakeholders.

**Key Responsibilities:**

  • Respond to resident inquiries and handle tenancy-related assignments, such as mutual exchanges and successions.
  • Address breaches of tenancy agreements, working closely with internal teams to support residents and resolve issues.
  • Ensure timely action on fire risk assessments and manage void properties.
  • Liaise with community safety teams to address concerns and lead on tenancy enforcement.
  • Conduct tenancy visits and manage repairs or safeguarding issues.
  • Maintain accurate records and contribute to continuous improvement of service delivery.
  • Participate in a paid emergency duty rota (one week every 8-10 weeks).

**Requirements:**

  • A relevant housing qualification or significant experience in housing management is desirable.
  • Ability to work in a fast-paced, changing environment and manage multiple priorities.
  • Strong interpersonal and relationship-building skills, with a focus on delivering high standards of customer service.
  • A valid driver's license and access to a vehicle are essential for this role.
  • Excellent communication and IT skills, with knowledge of Microsoft Word and Excel.