Housing Income Officer

9 hours ago


London, Greater London, United Kingdom Wandle Housing Association Ltd Full time
Job Title: Housing Income Officer

We are seeking a highly skilled and motivated Housing Income Officer to join our team at Wandle Housing Association Ltd. As a key member of our housing customer service delivery team, you will play a vital role in delivering excellent services to our residents and ensuring that they receive the support they need to manage their finances effectively.

Key Responsibilities:

  1. Manage rent accounts and other housing-related debts, ensuring that all cases are dealt with in a timely and efficient manner.
  2. Make regular contact with residents in arrears, using a range of communication methods to ensure that they understand their financial obligations and are supported in meeting them.
  3. Maximise income collection while minimising the risk of repossession, using a range of strategies and resources to support residents in managing their finances.
  4. Deliver against annual team and individual targets for income collection, working closely with colleagues to achieve shared goals.

Requirements:

  1. Knowledge of housing law and the regulatory framework, with experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery.
  2. Commitment to providing a high-quality service to residents, colleagues, and external stakeholders, with a focus on delivering excellent customer service and support.

Please note that ahead of the final stage interviews, you will be asked to undertake a number of online tests/assessments. We are an equal opportunities employer and welcome applications from all qualified candidates.


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