Housing Officer
4 weeks ago
Job Title - Housing Officer
Location - London N1
Contract - Temp ongoing
Hours - 37
Role summary - One of the largest housing associations in the UK is looking for an experienced Housing Officer to provide high-quality housing management services to their residents across London. Managing a patch of 150-200 residents, this role offers a variety of tasks ensuring no two days are the same
Key Responsibilities:
- Reviewing and managing rent accounts
- Conducting anti-social behaviour (ASB) interviews and implementing action plans
- Managing void properties: taking back empty homes, advertising, and re-letting
- Conducting inspections for mould and damp
- Carrying out home visits and addressing resident concerns
- Collaborating with internal departments to resolve housing issues
- Liaising with external stakeholders such as councils, MPs, and social services
- Conducting estate inspections to maintain safety and cleanliness
- Managing repairs and ensuring timely resolution
- Setting up resident accounts and providing support to colleagues
Requirements:
- Previous experience in a Housing Officer role
- Strong communication and customer service skills
- Knowledge of housing law (desirable)
- Housing-related qualifications (desirable)
- Experience handling customer complaints (desirable)
- Ability to manage multiple tasks and adapt to changing priorities
- Problem-solving skills and accountability
- Respect for diversity and inclusivity
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
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